Frank L. Dorsey
Philadelphia,PA
Summary
Skilled Medication Technician and Patient Care Aid offering demonstrated expertise in patient support developed over 10 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
13
13
years of professional experience
Work History
Lead Medication Technician/ PCA
Wesley Enhanced Living At Stapeley
04.2022 - Current
- Answered 15 patient assistance calls assessed needs, and offered qualified support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted patients with bathing and dressing.
Patient Care Technician
Fresenius Kidney Care
07.2019 - 09.2021
- Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy
- Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access
- Enters all treatment data into designated clinical application accurately and in timely manner
- Weigh patient and obtain vital signs, Preparing lab tubes, assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
Phlebotomist
CSL Plasma
02.2017 - 07.2019
- Responsible for efficient and effective collection of plasma from donors by performing venipuncture, monitoring apheresis process and following Standard Operating Procedures (SOPs)
- May educate new donors on use of therapeutic products made from donated plasma
- Explains screening process, health screening tests performed, appointment system, donation fees, center policies, proper nutrition and any other information pertinent to donor
- Addressed questions and concerns to educate patients on collection process and procedures
- Stocked phlebotomy cart or carrier with appropriate supplies
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
- Packaged and shipped specimens to central lab daily
- Monitored patients for reactions and verified sample quality
Provider Services Representative
Independence Blue Cross, Rep Call
08.2010 - 02.2018
- Monitoring of services to ensure providers satisfaction
- Performed over 50-100 escalated provider calls daily to ensure first call resolution.
- Handle multitude of administrative tasks affiliated with escalated issues involving member, provider or health plans.
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in team environment
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2009
Skills
- Excellent planning and organizational skills and computer literate, strong communication and
- Writing skills, great phone skills also construct outstanding people skills as well as being team player
- Blood Glucose Monitoring
- Patient Care and Monitoring
- Monitoring Vitals
- Knowledge of State Regulations
Timeline
Lead Medication Technician/ PCA
Wesley Enhanced Living At Stapeley
04.2022 - Current
Patient Care Technician
Fresenius Kidney Care
07.2019 - 09.2021
Phlebotomist
CSL Plasma
02.2017 - 07.2019
Provider Services Representative
Independence Blue Cross, Rep Call
08.2010 - 02.2018
High School Diploma -
South Philadelphia High School
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