Fred Germana
Newtown
Summary
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
Overview
3
3
years of professional experience
Work History
Help Desk Administrator
Contour Data Solutions
Doylestown
11.2022 - 03.2025
- Troubleshooted hardware and software issues for end users.
- Provided technical support to customers via phone, email and in-person.
- Set up equipment for employee use, performed, and ensured proper installation of cables, operating systems, and appropriate software.
- Created user accounts, assigned passwords, configured profiles, and managed access rights.
- Managed inventory records for software licenses and other IT assets used within the company.
- Oversaw daily performance of computer systems.
- Built and maintained successful relationships with service providers, vendors, dealers, and consumers.
Warehouse Picker
Amazon
Burlington
06.2022 - 10.2022
- Received and counted stock items, and recorded data manually and on the computer.
- Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Reported damaged products or safety hazards to immediate supervisor.
- Used handheld RF scanners to read barcodes and sort items with accuracy.
- Assisted with loading and unloading trucks manually when necessary.
Education
Bachelor of Science - Computer Science
West Chester University of Pennsylvania
West Chester, PA05-2022
Skills
- Software and hardware assistance
- End-User Support
- Microsoft 365
- Resolve technical problems
- Ticket Management
- Tracking and documentation
- Inventory management
- Problem solving
- Collaborative team player
Timeline
Help Desk Administrator
Contour Data Solutions
11.2022 - 03.2025
Warehouse Picker
Amazon
06.2022 - 10.2022
Bachelor of Science - Computer Science
West Chester University of Pennsylvania
Similar Profiles
Kusa Raju GeddavalasaKusa Raju Geddavalasa
Windows Server Administrator at Contour Data SolutionsWindows Server Administrator at Contour Data Solutions
Huzefa HussainHuzefa Hussain
Software Developer at Contour Software (Division: Kinetic Solutions)Software Developer at Contour Software (Division: Kinetic Solutions)
Kate HollidayKate Holliday
KEY ACCOUNT MANAGER at THRYV DATA (SENSIS DATA SOLUTIONS)KEY ACCOUNT MANAGER at THRYV DATA (SENSIS DATA SOLUTIONS)