Fred Rogers
219 1st St, South Fork
Summary
Results-driven leader with a strong background in customer service management. Known for exceptional multitasking and organizational skills, enhancing team performance and customer satisfaction through innovative training and support strategies.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Revelations Consulting and Counseling
03.2025 - Current
- Supervised daily operations to ensure high-quality customer service delivery.
- Trained new staff on company policies and customer interaction protocols.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction.
- Monitored performance metrics, providing feedback for continuous improvement.
- Fostered a positive team environment, encouraging open communication and support.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Training Specialist
Revelations Consulting and Counseling
06.2024 - 03.2025
- Developed training materials to enhance learning experiences and support program objectives.
- Facilitated workshops and training sessions to improve employee skills and engagement.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Evaluated participant feedback to refine training programs and increase effectiveness.
- Implemented learning management systems for streamlined access to training modules.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Trained and mentored new personnel hired to fulfill various roles.
Medical Scheduling Supervisor
Revelations Consulting and Counseling
10.2022 - 06.2024
- Coordinated scheduling for client appointments, maximizing staff utilization and service delivery.
- Implemented efficient scheduling processes to enhance operational workflows and client satisfaction.
- Trained team members on scheduling software, improving overall proficiency and accuracy in appointment management.
- Analyzed scheduling data to identify trends and optimize resource allocation for maximum efficiency.
Medical Claims Supervisor
Revelations Consulting and Counseling
10.2021 - 10.2022
- Supervised medical claims processing team, ensuring compliance with industry regulations and company policies.
- Implemented streamlined workflows, enhancing accuracy in claims submissions and reducing processing times.
- Trained staff on claim handling procedures, improving overall team efficiency and knowledge retention.
- Analyzed claims data to identify trends, facilitating informed decision-making for process improvements.
Education
High School Diploma -
Greater Johnstown High School
Johnstown, PA06-2002
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
- Team development
- Positive and constructive feedback
- New hire training
- Relationship building
- MS office
Timeline
Customer Service Supervisor
Revelations Consulting and Counseling
03.2025 - Current
Training Specialist
Revelations Consulting and Counseling
06.2024 - 03.2025
Medical Scheduling Supervisor
Revelations Consulting and Counseling
10.2022 - 06.2024
Medical Claims Supervisor
Revelations Consulting and Counseling
10.2021 - 10.2022
High School Diploma -
Greater Johnstown High School