Frederick Colon
Philadelphia
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
7
7
years of professional experience
Work History
Security/Front Desk Receptionist
Wicked wolf
Philadelphia
08.2024 - Current
- Providing a safe place for customers
- Helping guests with there questions and need
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Assistant Manager
Self Storage Specialists
Philadelphia
11.2021 - 03.2022
- Making sales, customer service
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
Front Desk
Dave and Buster
Philadelphia
08.2018 - 07.2021
- Delivering top customer service to guests
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Diploma -
Hempstead High School
New York05.2007
Skills
- Communication
- Belt loader certified
- Microsoft Word
- Construction
- Cashier
- Problem solving
- Customer service
- Management skills
- Call handling
- Conflict resolution
- Safety compliance
- Front desk operations
- Data entry
- Adaptability
- Interpersonal skills
- Greeting and seating clients
- Call answering and routing
- Multi-tasking
- Typing speed
- Delivery
Languages
English
Timeline
Security/Front Desk Receptionist
Wicked wolf
08.2024 - Current
Assistant Manager
Self Storage Specialists
11.2021 - 03.2022
Front Desk
Dave and Buster
08.2018 - 07.2021
Diploma -
Hempstead High School