Gaberchaw Wallace
Philadelphia,PA
Summary
Dynamic residential technician with strong background in troubleshooting, maintenance and installation. WELL versed in spectrum analysis and optimizing signal levels, ensuring reliable connectivity for customers. Skilled in network issue resolution and adapting to change in technology. I consistently reduced repeat service calls by accurately diagnosing issues. A collaborative team player, I prioritize safety and quality in every facet of the job.
Overview
12
12
years of professional experience
Work History
Residential Technician
Comcast
02.2018 - Current
- Completed new connects, reconnects, and service changes for residential customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Installed wiring, cabling and networking hardware on customer premises.
- Increased company reputation by consistently delivering high-quality workmanship and outstanding customer service.
- Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
- Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
- Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
- Promoted a safe working environment by adhering to company safety guidelines during installation and repair operations.
- Read blueprints and schematics to correctly place equipment.
- Provided exceptional customer service, by keeping customers informed throughout the process.
Electronics Associate
Walmart
10.2013 - 04.2018
- Assist customers with inquiries, by providing in-depth technical knowledge on products'' features and benefits.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Northeast High School
1601 Cottman Ave, Philadelphia, PA 1911106-2010
Skills
- Ladder operation
- Network issue resolution
- Customer service
- Cable management
- Problem-solving
- Installation of equipment
- System software configuration
- Attention to detail
- Teamwork and collaboration
- Workplace safety awareness
- OSHA compliant
- Spectrum analysis
Timeline
Residential Technician
Comcast
02.2018 - Current
Electronics Associate
Walmart
10.2013 - 04.2018
High School Diploma -
Northeast High School
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