Gabriel Houk
Lenhartsville
Summary
Proven Customer Service Representative at Lowe’s, adept in problem-solving and active listening, significantly enhanced customer loyalty and satisfaction. Expert in deploying product knowledge and service solutions to address customer needs, achieving high retention rates. Skilled in turning challenges into opportunities, ensuring positive outcomes and feedback from clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe’s
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate Of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer satisfaction measurement
- Product Knowledge
- Building rapport
- Product Sales
- Product and service solutions
Certification
Universal EPA Certification
Oil Burner Certification
Gas Certification
Timeline
Customer Service Representative
Lowe’s
10.2023 - Current
Associate Of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Lehigh Carbon Community College
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