Gabriel Pacheco
Kingston
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an administrative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gate Agent
Piedmont Airlines
03.2023 - Current
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed passenger check-in by verifying customers' travel documentation.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with ticketing and baggage check-in requirements.
Server
Tullys Good Times
09.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Youth Volunteer
Bronx Parent Housing Network
05.2020 - 08.2020
- Provided guidance and support to participants to promote memorable experiences.
- Coordinated team-building group activities to promote socialization.
- Answered visitor questions and shared details about special programs and experiences.
- Complemented paid staff to successfully execute organization's mission.
- Monitored and observed participants and reported concerns to supervisor for immediate attention.
Education
Bachelor of Science - Aircraft Operations
Vaughn College of Aeronautics And Technology
Queens, NY06.2025
Skills
- Customer Needs Assessments
- Ticket Changes
- Critical Thinking
- Time Management
- Reading Comprehension
- Professional Development
- Emergency Procedures
- Microsoft Excel
- Price Changes
- Complex Problem-Solving
- Passenger Documentation
- Credit Card Transaction Processing
Certification
- EAG Regional CSA Training
- Regional Baggage Service Office
- Student Pilot Certificate
Timeline
Gate Agent
Piedmont Airlines
03.2023 - Current
Server
Tullys Good Times
09.2022 - 01.2023
Youth Volunteer
Bronx Parent Housing Network
05.2020 - 08.2020
Bachelor of Science - Aircraft Operations
Vaughn College of Aeronautics And Technology
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