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Associate Principal Engineer

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 Dynamic luxury retail leader with over a decade of experience driving sales performance, mentoring high-performing teams, and delivering the refined client experience expected of a heritage brand. Known for combining strong floor leadership with a polished, service-first approach rooted in brand storytelling, product expertise, and relationship-driven selling. Proven ability to elevate team standards, build proactive clientele strategies, uphold visual presentation excellence, and create an environment that reflects the timeless sophistication of Ralph Lauren. Committed to inspiring teams, exceeding KPIs, and fostering a culture of integrity, professionalism, and hospitality. 

Strategic buying leader with 10+ years managing $30M–$100M+ portfolios across multiple categories and markets. Proven in driving sales growth, optimizing margins, and using data to make agile buying decisions. Skilled in vendor negotiations, assortment strategy, and streamlining processes to boost efficiency. Collaborative leader who builds strong partnerships, develops high-performing teams, and delivers results.

Quick learner with strong work ethic, able to multitask and work independently or in teams. Self-motivated, goal-oriented, and skilled at building effective working relationships.

Experienced leader, effective in overseeing day-to-day store operations. Skilled in developing and maintaining loyal client base by utilizing exceptional customer service acumen. Strongly focused and outgoing with over 20 years of hands-on experience in varied retail environments. Strong skills in product and sell through analysis and visual merchandising.

Profesional comprometido, responsable y proactivo, con disposición para aprender y aportar valor a la empresa. Busco desarrollarme en un entorno laboral que me permita fortalecer mis habilidades, adquirir experiencia y contribuir de manera eficiente al cumplimiento de los objetivos organizacionales.

Profesional en Marketing Digital y Experiencia de Marca con enfoque en performance, análisis de datos y ejecución estratégica. Experiencia gestionando campañas digitales, optimizando contenido para incrementar alcance, engagement y conversiones, y coordinando iniciativas con equipos multidisciplinarios. He trabajado con marcas de moda, belleza, bienes raíces y turismo, desarrollando estrategias que fortalecen la presencia de marca y mejoran resultados comerciales. Destaco por mi capacidad para crear contenido relevante, liderar activaciones y ejecutar proyectos que conectan con audiencias y aportan valor al negocio.

Profesional de perfil diplomático, minucioso y eficaz con habilidades administrativas de alto nivel y amplia experiencia en el puesto. Capacidad para superar los objetivos planteados y satisfacer las demandas de los clientes y el equipo de trabajo. Carácter dinámico y resolutivo, con experiencia en gestión documental y habilidad para manejar tareas administrativas de forma efectiva.

Dynamic Restaurant General Manager with a proven track record at Dragon Chino, excelling in operations management and cost control. Spearheaded innovative marketing strategies, boosting revenue while fostering a motivated team environment. Fluent in three languages, I prioritize food safety and customer satisfaction, ensuring compliance and enhancing overall dining experiences.

Como Coordinadora Regional de Servicios al Cliente en Moove, cuento con más de 5 años liderando equipos de trabajo y más de 13 años de experiencia en atención al cliente. Me especializo en la gestión de recursos, colaboración interdepartamental y optimización de procesos para alinearlos con los objetivos estratégicos de la compañía. Lideré la coordinación de servicios al cliente en la región BUPA (Bolivia, Uruguay, Paraguay y Argentina), impulsando la eficiencia operativa, el diseño de procesos y el desarrollo de indicadores clave de desempeño (KPIs) para respaldar la operación internacional. Mi compromiso se centra en implementar soluciones que mejoren la experiencia del cliente y generen sinergias entre equipos como Logística, Supply y Ventas. Me motiva trabajar en un entorno dinámico y orientado a resultados, aportando mi capacidad para gestionar cambios, resolver desafíos, y construir relaciones interpersonales efectivas que contribuyan al éxito organizacional.

Profesional con experiencia en servicios de atención al cliente principalmente enfocado en el ámbito automotriz. Con dotes y habilidades de gestión de proyectos, administración de personal y ejecutor de decisiones para cumplir los intereses de la empresa y cuidar la calidad en el servicio.


Gabriela Castillo

Overview

Work History

COORDINADORA DE SERVICIOS AL CLIENTE

COMMUNITY MANAGER (PASANTÍA)

CONSULTORA DE CRECIMIENTO (REMOTO)

Education

Licenciatura - Publicidad (Programa #1 En EUA)

Skills

Liderazgo

Timeline

COORDINADORA DE SERVICIOS AL CLIENTE

COMMUNITY MANAGER (PASANTÍA)

CONSULTORA DE CRECIMIENTO (REMOTO)

Licenciatura - Publicidad (Programa #1 En EUA)

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