Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

GABRIELA DEL CARMEN AROSEMENA H.

Panamá

Summary

Human Resources professional with an MBA and a master's in human resources management, specializing in compensation, benefits, and HR operations. Demonstrated expertise in compliance support, documentation accuracy, and cross-functional collaboration. Strong understanding of how HR processes align with organizational goals, driving efficiency, and a people-centered approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Human Resources Coordinator

Caterpillar
04.2024 - Current
  • Review and complete wage verification documents requested by the state, ensuring timely submission and accuracy of sensitive payroll data, such as pay stubs, earnings history, and employment dates.
  • Manage unemployment claims from start to finish, including state-mandated hearings, documentation, follow-ups, and appeals, ensuring compliance with all legal deadlines and procedural requirements.
  • Serve as the main point of contact between internal HR partners and government agencies regarding unemployment matters, guiding communications, and ensuring accurate case handling.
  • Maintain complete and confidential records of all unemployment claims, ensuring legal readiness for audits, or follow-up investigations.
  • Support HR partners with guidance on employment scenarios, helping to determine next steps and communication approaches in line with unemployment procedures.

Human Resources Assistant

Foundever
Panama
05.2022 - 04.2024
  • Managed the corporate insurance policy, ensuring compliance with organizational standards, and employee coverage.
  • Administered employee bonuses are in line with the collective agreement terms.
  • Managed maternity leave processes, ensuring legal compliance.
  • Processed employee letters and SuccessFactors changes (promotions, terminations, probation) efficiently.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up to date and organized.
  • Coordinated corporate events and fairs, liaising with vendors for successful execution.
  • Developed corporate partnerships to enhance employee well-being.
  • Reviewed payroll deduction orders for accurate processing by the Payroll Department.
  • Monitored vacation accruals, and developed action plans for excess leave.
  • Execute monthly tables of salary adjustments and bonuses for the approval of the finance department.
  • Managed employee records using HRIS and ensured data accuracy.
  • Assisted in onboarding activities and orientation sessions for new hires.

Customer Service Representative

Sitel
Panama
05.2018 - 05.2022
  • Delivered customer service in line with company service standards, ensuring a high level of quality and satisfaction.
  • Managed follow-up on customer claims, documenting issues, and preparing detailed reports.
  • Identified recurring customer issues and escalated patterns to supervisors, contributing to process improvements and enhanced service delivery.

Office Assistant

Arosemena and Associates Lawyer's Office
12.2017 - 05.2018
  • Maintained organized physical and digital filing systems to ensure quick access and regular updates.
  • Managed incoming communications, including phone calls, emails, and meeting requests, redirecting them promptly and efficiently.
  • Edited documents, legal reports, and presentations, upon request, ensuring accuracy and formatting consistency.

Education

Master Degree - Human Resources Management

Formato Educativo
01-2024

Master Degree - Business Administration

Formato Educativo
01-2024

Bachelor Degree - International Business Administration

Universidad Latina De Panama
01-2021

High School Diploma -

The Oxford School
01-2017

Skills

  • Attention to detail
  • Decision-making
  • Data analysis
  • Effective communication
  • Time management
  • Cross-functional collaboration
  • Analytical thinking
  • Confidentiality
  • HR policies and procedures
  • Internal Consulting

Certification

  • Strategic Thinking - Harvard Business Publishing
  • Integrated Management Systems - Universidad de Cadiz

References

  • Vicente Arosemena Chang, 6206-8992
  • Eliecer Meléndez, 6983-9151
  • Brenda Gutiérrez, 6410-1629

Timeline

Human Resources Coordinator

Caterpillar
04.2024 - Current

Human Resources Assistant

Foundever
05.2022 - 04.2024

Customer Service Representative

Sitel
05.2018 - 05.2022

Office Assistant

Arosemena and Associates Lawyer's Office
12.2017 - 05.2018

Master Degree - Human Resources Management

Formato Educativo

Master Degree - Business Administration

Formato Educativo

Bachelor Degree - International Business Administration

Universidad Latina De Panama

High School Diploma -

The Oxford School

Similar Profiles

CREATE PROFILE
GABRIELA DEL CARMEN AROSEMENA H.