Gabriela Redondo
Senior Recruiter & Paralegal
San Pedro Sula
Summary
Results-driven professional with expertise in talent acquisition, operations management, and legal support. Demonstrated skills in recruitment, workforce optimization, and team leadership within the BPO industry. Proven experience as a paralegal specializing in immigration and bankruptcy law, providing comprehensive legal research and case support. Committed to efficiency and excellence, dedicated to achieving optimal outcomes.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages
Work History
Bankrupcy Case Manager
Case Driver
07.2024 - 03.2025
- Served as a reliable resource for clients and colleagues alike, consistently delivering exceptional service and demonstrating expertise in the field of bankruptcy case management.
- Prepared necessary documentation for court hearings, contributing to successful outcomes in numerous cases.
- Conducted thorough research on bankruptcy laws and regulations to provide accurate guidance to clients and attorneys.
- Facilitated efficient communication between clients, attorneys, and court officials to ensure smooth case progression.
REGIONAL RECRUITER
Trax Retail
05.2022 - 06.2024
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews
- Sourcing potential candidates through online channels (e.g
- Social platforms and professional networks)
- Design job descriptions and interview questions that reflect each position's requirements
- Multi-tasking to work on different types of projects, such as non-shipping, shipping, or sbt in a priority order
- Organized my day to prioritize projects throughout the day to execute them correctly and have them completed by the deadline
CUSTOMER SERVICE SUPERVISOR
Airbnb
05.2021 - 05.2022
- Doing interviews to find the best fit for our company and projects
- Creating work logs for interview and position profiles
- Coordinating with hiring managers to identify staffing needs
- Determining selection criteria
- Work alongside different departments to help users complete the assignments on a daily basis
IMMIGRATION PARALEGAL
Raleigh Immigration Law Firm
10.2018 - 04.2021
- Assists with case planning
- Interview prospective clients to create a case analysis and see what is the best process to follow
- Drafts and analyzes legal documents and collects
- Comply and utilize technical information for the cases
CUSTOMER SERVICE SUPERVISOR
STARTEK
10.2015 - 09.2018
- Creating and managing team schedules
- Making sure employees that report to you meet performance expectations
- Meeting deadlines
- Handling administrative requests and queries from senior managers
- Developing and maintaining an effective time-management strategy
- Attention to detail
CUSTOMER SERVICE AGENT
STARTEK
09.2014 - 09.2015
- Provide service by helping our customers troubleshoot, guide, and provide suggestions
- Building relationships with existing and prospective customers by making every interaction an unforgettable experience
- Meeting expected KPI targets by learning to work under pressure with multiple goals
Education
Degree in Law - LL.B
Technological University of Honduras
Skills
- Critical Thinking
- Management
- Leadership
- Key Performance Indicators (KPIs)
- Employee Engagement
Legal research
Case analysis
Client communication
Documentation management
Data entry
Job Title
Recruiter & Paralegal
Timeline
Bankrupcy Case Manager
Case Driver
07.2024 - 03.2025
REGIONAL RECRUITER
Trax Retail
05.2022 - 06.2024
CUSTOMER SERVICE SUPERVISOR
Airbnb
05.2021 - 05.2022
IMMIGRATION PARALEGAL
Raleigh Immigration Law Firm
10.2018 - 04.2021
CUSTOMER SERVICE SUPERVISOR
STARTEK
10.2015 - 09.2018
CUSTOMER SERVICE AGENT
STARTEK
09.2014 - 09.2015
Degree in Law - LL.B
Technological University of Honduras
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