Gabriela Sanabria-Torres
Reading
Summary
Versatile and compassionate professional with a proven track record in residential care, customer service, and management, gained across roles from Residential Specialist at Supportive Concepts to key positions in retail and customer service. Excelled in fostering safety and enhancing quality of life, leveraging trilingual communication skills and HIPAA compliance. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Residential Specialist
Supportive Concepts
05.2024 - Current
- Provide extensive, comprehensive aid to individuals with Intellectual Developmental Disabilities and other mental and motor disabilities and disorders.
- Assist in assessing each individual’s interests and needs based on their vision statement in their Individual Service Plan (ISP). Actively implementing support strategies as outlined in the ISP and document progress as required.
- Provide essential daily living assistance (taking vitals, administering medication, documenting, meal prepping, feeding, assist with bathing and personal hygiene, do household tasks, keeping track of funds, and more.) enabling residents to maintain a high quality of life.
- Accompany residents on outings, to medical appointments, and to recreational activities, providing careful supervision at all times.
- Enhance resident satisfaction and safety by addressing individual needs and promptly resolving concerns along with consistent monitoring and strict adherence to policies.
Assistant Manager
Sols Beauty Supply
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience while increasing sales through effective merchandising strategies and targeted promotions. Upheld operation strategies to maximize business success.
- Assist in interviewing, hiring, and training new hires to develop positive work relationships with staff, fostering a secure work environment.
- Offered hands-on assistance to customers, assisting customers find beauty/hair products that best fit their needs, and maintaining current knowledge of consumer preferences.
- Open and close location and monitor shift changes.
Floor Salesperson/CAP 2 Associate
Walmart
03.2022 - 06.2023
- Unload inventory from trucks, organizing merchandise into departments, and maintaining organized shelves.
- Handled sales by providing exceptional customer service by actively listening to customers needs, offering tailored recommendations based on product knowledge.
- Provided valuable input during team meetings, brainstorming strategies for increasing sales and enhancing the customer experience.
- Hardware department duties (fishing licenses, selling ammo, aiding and assisting with sports/auto parts sales, paint, and hardware)
Factory Worker
At Work Personnel
03.2020 - 03.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Carefully packaged finished products and prepared for shipment by unloading and loading items from conveyors, machines, and conveyances.
Key Holder Supervisor
Turkey Hill
02.2018 - 03.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals/safe counts and drops, lottery totals, etc.
- Made schedules and trained new employees.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Fast Food Employee
Dairy Queen Grill & Chill
06.2016 - 02.2018
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards before, after, and while handling food for customers.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
Education
GED -
Reading Area Community College
Reading, PA05-2024
Skills
- Written and Verbal communication
- Trilingual
- First Aid/CPR Certified
- Residential care
- Over 70 hours in Relias training with certifications
- Crisis, and behavioral management
- Vital signs monitoring
- Compassionate care
- HIPAA compliance
- Reliable hard worker
- Emergency response
- Diabetes/insulin trained
- Good under pressure/fast paced enviornments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Residential Specialist
Supportive Concepts
05.2024 - Current
Assistant Manager
Sols Beauty Supply
06.2023 - Current
Floor Salesperson/CAP 2 Associate
Walmart
03.2022 - 06.2023
Factory Worker
At Work Personnel
03.2020 - 03.2022
Key Holder Supervisor
Turkey Hill
02.2018 - 03.2022
Fast Food Employee
Dairy Queen Grill & Chill
06.2016 - 02.2018
GED -
Reading Area Community College
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