Gabriella DiGiorgio
PHILADELPHIA
Summary
I am a motivated and organized hard worker who demonstrates leadership and problem solving expertise. I have an extensive background in hospitality management and I am eager to continue using my strong communication skills and detail oriented mind in a new career. I am a fast learner with an advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint, Outlook, Access), Vantaca (a property management software system), and Paychex (a payroll and HR platform).
Overview
12
12
years of professional experience
Work History
Assistant Manager
10 Rittenhouse Condominium Association
Philadelphia
10.2021 - Current
- Assist the General Manager and Chief Engineer with the day-to-day operations of the building and provide support with monitoring the financial operations of the Association by working efficiently within budget.
- Provide unparalleled customer service to residents by handling all requests in a quick and efficient manner.
- Develop and maintain relationships with Association vendors and service providers.
- Assist with the preparation of agendas and attend all bi-monthly executive board meetings and bi-annual owners’ meetings.
- Serve as the primary human resources contact for 32 employees (i.e., enroll new hires in a 401(k) program and medical/dental benefits) and complete bi-weekly payroll processing.
- Responsible for coordinating all activity on the building’s loading dock and freight elevators for move-ins/outs, deliveries, contractors, etc. and ensure that the appropriate insurance information is on file.
- Assist with planning social events for the Association’s residents.
Reservations & Communications Specialist
Four Seasons Hotel
Philadelphia
06.2019 - 10.2021
- Trained in providing Forbes 5-star guest services.
- Responsible for handling all internal and external property specific communication.
- Conducted sales and reservations for hotel rooms, spa treatments, and dining experiences.
- Processed reservation data through multi-department communication and program management.
Themed Event Dinner Coordinator and Event Manager
James Madison University HART School
Harrisonburg
09.2018 - 02.2019
- I created a themed dinner, competed against other teams, and was selected by faculty to execute a themed event for over 100 guests through an advanced event management course.
- I managed a staff of over 30 people, maintained a detailed budget, created decor, collaborated with Aramark food services to craft a menu, coordinated with other third-party companies for event logistics, and completed an operational and financial analysis after the event.
Sales Office Intern & Front Desk Agent
Courtyard by Marriott
Springfield
05.2018 - 08.2018
- I shadowed the Sales Manager to set up room blocks, tracked sales in a sales tracking computer system, and provided tours to prospective clients.
- Greeted and welcomed guests in a professional, friendly manner, ensuring a positive first impression.
- Perform check-in and check-out procedures efficiently using property management systems.
- Handle guest inquiries, concerns, and complaints promptly to ensure high levels of guest satisfaction.
- Coordinate room assignments, process payments, and manage reservations.
- Maintain front desk security and confidentiality by following standard procedures.
Closing Manager
Saladworks
Wayne
05.2013 - 08.2015
- Managed a staff, trained new employees, and handled all customer inquiries.
- Held a key to the store and fulfilled all cleaning and security measures including managing money at close.
Education
Bachelor of Science - Hospitality Management, General Business Minor
James Madison University
Harrisonburg, VA05.2019
High School -
Conestoga High School
Berwyn, PA01.2015
Skills
- Budget management
- Payroll administration
- Vendor management
- Customer service
- Event planning
- Project management
Timeline
Assistant Manager
10 Rittenhouse Condominium Association
10.2021 - Current
Reservations & Communications Specialist
Four Seasons Hotel
06.2019 - 10.2021
Themed Event Dinner Coordinator and Event Manager
James Madison University HART School
09.2018 - 02.2019
Sales Office Intern & Front Desk Agent
Courtyard by Marriott
05.2018 - 08.2018
Closing Manager
Saladworks
05.2013 - 08.2015
Bachelor of Science - Hospitality Management, General Business Minor
James Madison University
High School -
Conestoga High School
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