Gabriella Finochiaro

• Mixed cocktails and beverages according to standard recipes and customer preferences.
• Provided excellent customer service in a fast-paced bar environment.
• Managed bar inventory and created order lists for supplies as needed to maintain stock levels.
• Opened and Closed indoor main bar and outside tiki bar
• Handled cash, calculated tips
• Cut and properly stored fresh fruit and mint

My first year at the Pier I started off as a barback. Washing glasses, bussing tables, and helping the bartender out the best I could. Towards the end of my first summer I was trained to bartend. The next summer I bartended 4 days a week and barbacked 1. I learned how to make a lot of common or regular drinks and menu drinks. I learned all the liquors and mixers we supplied and managed the liquor inventory for my boss.

• Prepared high-quality l beverages following established recipes and standards.
• Provided exceptional customer service in a fast-paced environment.
• Maintained cleanliness and organization of workstations throughout shifts.

When I started working at starbucks it was a much different experience then any other place I have worked at. Everyone was friendly and welcoming, it made the whole training process more comfortable and I learned how to share that warm welcome to our future baristas. I learned how to flow and ‘dance’ around my coworkers, it makes everything more easier when everyone is aware and open to offer a helping hand even when they have a full plate. My experience at starbucks was so great I just had to come back :)

• Provided friendly and efficient service to guests throughout dining experience.
• Assisted with menu recommendations based on customer preferences and dietary needs.
• Managed multiple tables while ensuring timely order delivery and guest satisfaction.

I did not work in this position for long but I learned many things, time management was a big one. It was a very stressful weekend job due to peak times being a longer. I learned how to treat people even when I was in an uncomfortable situation or was put under pressure when my hands were full. I also served many different age groups from older to younger and learned how to make great customer connections with everyone.

• Processed customer transactions.
• Assisted customers with menu selections and answered questions about offerings.
• Maintained cleanliness and organization of the cashier area and kitchen/expo.
• I started off working at Buffalo Wild Wings as a cashier, taking orders, checking people in, bagging to gos and open/closing tasks.
• I was later trained and promoted to expo where I was moved onto the kitchen line to sort out orders and get sides together.
• In my last few months I was promoted again and was awarded employee of the quarter. After that I was trained in the kitchen to prepare salads, wraps and different appetizers.
• In all three of my positions I learned leadership by learning from different perspectives so manage multiple tasks with different paces of work, how to affectively satisfy customers and I developed great partnerships with my coworkers.