Gabriella Gariffo
Philadelphia,Pa
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Thomas Jefferson Hospital
03.2024 - Current
- Enhanced customer service protocols, leading to noticeable improvements in guest satisfaction and repeat patronage.
- Implemented financial tracking systems, improving budget accuracy and enabling strategic resource allocation.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Server
T.G.I Fridays
03.2023 - 01.2024
- Improved customer service by efficiently handling restaurant responsibilities.
- Supported management in problem-solving, ensuring smooth daily operations.
- Contributed to a cohesive team environment, fostering positive guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front End Supervisor
Giant Food Stores
10.2019 - 04.2022
- Managed front-end operations, ensuring smooth shifts and accurate cash handling.
- Led customer service team, enhancing satisfaction and resolving issues efficiently.
- Supervised online order fulfillment, maintaining high standards and timely delivery.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Analyzed customer feedback to identify service gaps, leading to targeted improvements that elevated overall customer satisfaction.
- Implemented training protocols for new cashiers, resulting in faster onboarding and improved service quality across the front end.
Education
HIGH SCHOOL DIPLOMA -
Oxford Area High School
Oxford, Pennsylvania06.2022
HEALTH SCIENCE -
Bucks County Community College
Newtown, Pennsylvania09.2026
Skills
- Team leadership
- Customer Service
- Time Management
- Organization
- Critical Thinking
- Teamwork
- Management
- Phone Etiquette
- Data Entry
- Attention to Detail
- Operational Budgeting
- Operational Oversight
- Decision-Making
Certification
Paraprofessional Certification
Timeline
Service Manager
Thomas Jefferson Hospital
03.2024 - Current
Server
T.G.I Fridays
03.2023 - 01.2024
Front End Supervisor
Giant Food Stores
10.2019 - 04.2022
HIGH SCHOOL DIPLOMA -
Oxford Area High School
HEALTH SCIENCE -
Bucks County Community College