Gabrielle Hlasnick
West Mifflin
Summary
Patient-centered and responsive Patient Care Technician and Medical Assistant with strong clinical knowledge and assessment skills. Trained in personal care, hygiene, and phlebotomy as well as equipment sterilization and inventory management. Excellent organizational, multitasking, problem-solving and prioritization skills. Level-headed in both routine and emergency situations, and dedicated to responding to patients with promptness and empathy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
Monroeville, PA
09.2025 - Current
- Coordinated patient medication orders to ensure timely delivery and adherence to treatment protocols.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided customer support by answering inquiries regarding medications and pharmacy services.
- Collaborated with healthcare providers to resolve prescription issues and enhance patient care.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in pharmaceutical care.
- Addressed customer inquiries promptly, demonstrating extensive knowledge of pharmaceutical products and services available at the pharmacy.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations when accessing and updating medical records.
Volunteer Fire Fighter/EMT/VRT
Dravosburg Volunteer Fire Department #1
Dravosburg, PA
10.2004 - Current
- Respond directly to residential and business emergency situations to serve community.
- Inform and educate local community members about fire prevention and safety.
- Administer emergency treatment and medical care to people injured in accidents and fires.
- Collaborate with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Check all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
- Attend trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Perform fire suppression and fire prevention duties to protect life and property.
- Collaborate with fellow members of the department to facilitate fundraising as we are a volunteer department, and rely on funds raised.
Patient Care Technician Senior, Emergency Dept
UPMC McKeesport
McKeesport, PA
09.2023 - 09.2025
- Assisted nursing staff with patient care tasks, ensuring comfort and safety for diverse patient populations.
- Monitored vital signs and documented changes in patient conditions, reporting critical information to healthcare teams.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols and safety standards.
- Supported patients with daily living activities, enhancing their overall experience and promoting independence.
- Mentored new technicians on emergency department protocols and best practices for patient care.
- Assisted in patient assessments and triage processes to ensure timely care delivery.
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
Medical Assistant
UPMC-Women's Center for Bladder & Pelvic Health
Pittsburgh, PA
11.2020 - 05.2021
- Prepare patients for examinations, taking vital signs and updating medical histories
- Position patients for optimal comfort prior to procedures.
- Partner with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Follow all principles of asepsis and infection control to meet patient safety guidelines.
- Send instruments to be sterilized and dispose of contaminated supplies in adherence to OSHA regulations.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Keep facility stocked with necessary supplies, equipment and instruments.
- Interview and engage patients to obtain medical history, chief complaints and vital signs.
- Transmit physician's orders to patients, counseling on execution and addressing follow-up questions.
- Perform, validate and report laboratory tests for prognosis, diagnosis, treatment and research.
- Assist providers during gynecological exams.
Advanced Patient Care Technician
UPMC Mercy-Clinical Decisions Unit
Pittsburgh, PA
03.2020 - 11.2020
- Answered phones and transferred calls to the appropriate member of the team.
- Greeted visitors, and controlled a locked unit.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Improved patient care, safety and compliance by partnering with nurses.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Responded promptly to patient call lights to provide physical and emotional support.
- Facilitated flow of patients through the facility by accurately transferring and discharging patients in Medipac and Teletracking.
Medical Assistant
UPMC-UOA NIA OB/GYN Associates
Pittsburgh, PA
03.2018 - 03.2020
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Administered vaccinations per the providers orders and patients request.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Ordered and received supplies and created ePro purchase orders.
- Positioned patients for optimal comfort prior to procedures.
- Communicated with patients by phone and via written correspondence.
Medical Assistant
UPMC Presbyterian-Digestive Disorders Center
Pittsburgh, PA
08.2017 - 03.2018
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
Medical Assistant
UPMC Greater Pittsburgh OB/GYN
Pittsburgh, PA
07.2016 - 03.2017
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Administered rapid tests such as urine testing and pregnancy tests to help clinical staff assess conditions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted providers with ob/gyn examinations.
Advanced Patient Care Technician
UPMC Mercy Emergency Department
Pittsburgh, PA
10.2015 - 07.2016
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Triaged patients to award priority to patients with more severe complications.
- Assisted with CPR and airway clearing procedures during emergencies.
- Applied and educated patients on orthopedic devices like crutch walking.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Stocked and replenished patient care areas with appropriate supplies.
- Maintained clean and well-organized environment to promote client happiness and safety.
- IV insertion and removal with hemostasis.
- Aided patients with mobility and activities of daily living.
Advanced Patient Care Technician
UPMC Presbyterian Surgical Trauma ICU
Pittsburgh, PA
04.2013 - 10.2015
- Answered phones and transferred calls to the appropriate member of the team.
- Greeted visitors, and controlled a locked unit.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Improved patient care, safety and compliance by partnering with nurses.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Responded promptly to patient call lights to provide physical and emotional support.
- Facilitated flow of patients through the facility by accurately transferring and discharging patients in Medipac and Teletracking.
Patient Care Associate
Forbes Regional Medical Center
Monroeville, PA
12.2011 - 02.2013
- Rotated wherever I was needed throughout the hospital to help provide better staffing ratios.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Facilitated best care by developing strong and trusting rapport with patient.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Responded promptly to patient call lights to provide physical and emotional support.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Supported nurses in daily patient care activities by taking vital signs, and documenting patient observations.
Patient Care Technician
Magee Women’s Hospital of UPMC Med/Surg
Pittsburgh, PA
02.2011 - 07.2011
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Responded promptly to patient call lights to provide physical and emotional support.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Monitored and charted fluid intake and output to stay current on patient conditions.
Patient Care Technician
UPMC Montefiore-Abdominal Transplant
Pittsburgh , PA
05.2010 - 10.2010
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Responded promptly to patient call lights to provide physical and emotional support.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Monitored and charted fluid intake and output to stay current on patient conditions.
Patient Care Technician
UPMC Magee/5300 Med-Surg
Pittsburgh, PA
09.2008 - 05.2010
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Responded promptly to patient call lights to provide physical and emotional support.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Monitored and charted fluid intake and output to stay current on patient conditions.
Patient Care Technician
UPMC Montefiore/7West Transplant Patient
Service Center
Pittsburgh, PA
11.2007 - 09.2008
- Prepared procedure rooms for Small Bowel Biopsies.
- Brought patients back to our holding areas where I took their vital signs, collected blood work and started IV’s, and checked blood sugars if needed.
- Assisted unit secretaries with entering patients into the transporting system, helped answer the phones, transferred calls, and order entry.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Kept instruments and equipment clean and effectively sanitized.
- Administered personal nursing assistance in pre- and post-operative situations.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Kept unit well-stocked and efficient with necessary medical supplies.
Patient Care Technician
UPMC Presbyterian 9G Trauma/Vascular Surgery Step Down
Unit
Pittsburgh, PA
05.2007 - 11.2007
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Responded promptly to patient call lights to provide physical and emotional support.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Monitored and charted fluid intake and output to stay current on patient conditions.
Education
EMT-Basic -
Community College Of Allegheny County
Pittsburgh, PA04-2007
High School Diploma -
McKeesport Area High School
McKeesport, PA05-2006
Some College (No Degree) - Pre-nursing
Community College Of Allegheny County
West Mifflin, PASkills
- Venipuncture and phlebotomy
- Calm and level-headed under duress
- Quick problem solver
- Telephone etiquette
- Technologically savvy
- High-energy attitude
- Adaptive team player
- Cultural awareness and sensitivity
- Critical thinking
- Insurance verification
- Organization and prioritization
- Inventory management
Accomplishments
Due to my hard work, skill, and dedication, I was elected as the first female line officer of my fire department and served as Lieutenant from 2011-2013.
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
09.2025 - Current
Patient Care Technician Senior, Emergency Dept
UPMC McKeesport
09.2023 - 09.2025
Medical Assistant
UPMC-Women's Center for Bladder & Pelvic Health
11.2020 - 05.2021
Advanced Patient Care Technician
UPMC Mercy-Clinical Decisions Unit
03.2020 - 11.2020
Medical Assistant
UPMC-UOA NIA OB/GYN Associates
03.2018 - 03.2020
Medical Assistant
UPMC Presbyterian-Digestive Disorders Center
08.2017 - 03.2018
Medical Assistant
UPMC Greater Pittsburgh OB/GYN
07.2016 - 03.2017
Advanced Patient Care Technician
UPMC Mercy Emergency Department
10.2015 - 07.2016
Advanced Patient Care Technician
UPMC Presbyterian Surgical Trauma ICU
04.2013 - 10.2015
Patient Care Associate
Forbes Regional Medical Center
12.2011 - 02.2013
Patient Care Technician
Magee Women’s Hospital of UPMC Med/Surg
02.2011 - 07.2011
Patient Care Technician
UPMC Montefiore-Abdominal Transplant
05.2010 - 10.2010
Patient Care Technician
UPMC Magee/5300 Med-Surg
09.2008 - 05.2010
Patient Care Technician
UPMC Montefiore/7West Transplant Patient
Service Center
11.2007 - 09.2008
Patient Care Technician
UPMC Presbyterian 9G Trauma/Vascular Surgery Step Down
Unit
05.2007 - 11.2007
Volunteer Fire Fighter/EMT/VRT
Dravosburg Volunteer Fire Department #1
10.2004 - Current
High School Diploma -
McKeesport Area High School
Some College (No Degree) - Pre-nursing
Community College Of Allegheny County
EMT-Basic -
Community College Of Allegheny County
References
Kim Aubele, Pharmacy Service Representative, CVS Specialty Pharmacy, 412-551-9501
Rachel Padilla, Office Coordinator-UOA NIA OBGYN 724-747-8793
Kevin Adams, Registered Nurse, UPMC Mercy, 412-216-5483
Education and Training
other