Gabrielle Plichta
Lemont Furnace
Summary
Results-driven retail and sales management professional with 17 years of experience in wireless technology, customer service, team leadership, and store operations with AT&T.; Proven ability to lead high-performing sales teams, drive revenue growth, maintain operational compliance, and create exceptional customer experiences. Skilled in coaching and developing employees, handling escalations, managing inventory and cash operations, and executing sales strategies in fast-paced retail environments. Recognized for helping lead the Morgantown location to become the highest-rated store for customer service in the area.
Overview
15
15
years of professional experience
Work History
Store Manager
AT&T
01.2021 - Current
- Lead daily operations of a high-volume wireless retail location
- Manage employee scheduling, staffing, performance coaching, and career development
- Conduct operational and compliance audits to ensure adherence to AT&T; standards and guidelines
- Partner with Market Directors and leadership teams to develop strategies that drive sales performance and customer satisfaction
- Handle complex customer escalations and provide resolutions while maintaining positive customer relationships
- Oversee inventory control, cash handling, and store financial operations
- Train and mentor employees on sales techniques, technology support, and customer engagement
Assistant Store Manager
AT&T
01.2021 - 01.2021
- Assisted with daily store operations and team supervision
- Focused heavily on customer-facing leadership and escalated customer support
- Managed inventory processes, merchandising standards, and operational compliance
- Supported coaching initiatives and sales performance improvement strategies
Sales Representative
AT&T
01.2011 - 01.2021
- Assisted customers with wireless account management, bill payments, upgrades, and device troubleshooting
- Identified customer needs and recommended wireless products and service solutions
- Provided technical support and educated customers on device functionality and mobile technology
- Built strong customer relationships through consultative sales and exceptional service
Education
High School Diploma -
Albert Gallatin High School
Uniontown, PA06-2010
No Degree - Medical Technology
Community College of Allegheny County
01-2017
Skills
- Sales Management
- Team Leadership
- Customer Service
- Inventory Management
- Operational Audits
- Cash Handling
- Employee Development
- Retail Operations
- Technical Support
- Microsoft Word
- Microsoft Excel
- Sales Strategy
- Multitasking and organization
- Customer relations
- Problem-solving
- Friendly and positive
Accomplishments
- Helped lead the Morgantown location to become the highest-rated store for customer service in the Morgantown market
- Promoted from Sales Representative to Assistant Store Manager and later Store Manager based on leadership performance and operational success
- Built and developed successful sales teams focused on customer experience, accountability, and revenue growth
Timeline
Store Manager
AT&T
01.2021 - Current
Assistant Store Manager
AT&T
01.2021 - 01.2021
Sales Representative
AT&T
01.2011 - 01.2021
High School Diploma -
Albert Gallatin High School
No Degree - Medical Technology
Community College of Allegheny County