Gabrielle Saul
Bath
Summary
Highly organized and dependable front office professional with a strong track record in customer service, scheduling, and administrative support. Known for managing daily operations efficiently and creating a welcoming environment. Eager to take on increased responsibility, contribute to team success, and grow within a dynamic organization.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Rocco’s Collision
Bath
03.2025 - Current
- Oversee daily front office operations for a high-volume collision repair facility.
- Greet and assist customers with repair inquiries, estimates, and drop-off/pick-up procedures.
- Coordinate repair schedules between technicians, estimators, parts department, and customers.
- Manage insurance claims process and maintain communication with adjusters and third-party providers.
- Ensure timely documentation and billing using CCC One and Mitchell systems.
- Train and supervise front desk staff, improving efficiency and customer satisfaction scores.
- Maintain accurate records of customer interactions, payments, and repair status updates.
- Monitor and follow up on the company’s Accounts Receivable (AR) list, ensuring timely collection of past due payments.
Admissions Director
The Gardens At Stroud
Stroudsburg
08.2024 - 11.2024
- Oversaw the admissions process for a 120-bed skilled nursing facility, ensuring smooth transitions for new residents
- Collaborated with healthcare providers, social workers, and discharge planners to optimize bed occupancy and facilitate timely admissions
- Conducted comprehensive assessments to develop care plans, address family concerns, and enhance resident satisfaction
- Developed marketing strategies that increased referrals from hospitals and community organizations
Customer Service Representative II
Guardian Life
Bethlehem
07.2023 - 03.2024
- Responded to customer inquiries via phone, email, and online platforms regarding insurance policies, benefits, and claims
- Investigated and resolved customer issues by identifying root causes and providing effective solutions
- Maintained a strong understanding of insurance products, including LTD, STD, PFL, and FMLA
- Ensured compliance with guidelines during customer interactions
Medical Coordinator
Community Options Inc.
Allentown
01.2023 - 06.2023
- Coordinated healthcare services for individuals with intellectual disabilities, ensuring compliance with regulations
- Developed and managed individualized care plans in collaboration with families and healthcare providers
- Advocated for patients' medical, emotional, and social needs to enhance their quality of life
- Conducted regular health assessments and adjusted care plans as necessary
Front Desk Receptionist
Hand & Stone Spa
Center Valley
05.2022 - 01.2023
- Managed facility opening and closing procedures, including cash drawer operations
- Scheduled appointments and provided customer support through check-ins, check-outs, and account management
- Trained new staff on company systems and procedures
Perfect Bind Operator
Printivity
Rutherford
08.2019 - 04.2020
- Operated a perfect bind machine to produce print publications
- Conducted quality checks on products and managed packing and shrink-wrapping
Warehouse Associate
Stitch Fix
Bethlehem
04.2018 - 08.2019
- Followed pick orders to retrieve merchandise and prepare items for shipment
- Inspected and repaired clothing, ensuring quality standards were met
Direct Care Professional
Resources for Human Development
Nazareth
07.2016 - 03.2018
- Assisted individuals with daily living activities and personal goals while providing safety and comfort
- Managed client finances and maintained detailed records of daily activities and health evaluations
- Coordinated transportation and appointments for clients, administering medication as needed
Education
High School Diploma -
Nazareth High School
Skills
- Strong customer service and interpersonal skills
- Detail-oriented
- Ability to perform under pressure
- Excellent time management
- Proficient in Microsoft Excel
Timeline
Front Office Manager
Rocco’s Collision
03.2025 - Current
Admissions Director
The Gardens At Stroud
08.2024 - 11.2024
Customer Service Representative II
Guardian Life
07.2023 - 03.2024
Medical Coordinator
Community Options Inc.
01.2023 - 06.2023
Front Desk Receptionist
Hand & Stone Spa
05.2022 - 01.2023
Perfect Bind Operator
Printivity
08.2019 - 04.2020
Warehouse Associate
Stitch Fix
04.2018 - 08.2019
Direct Care Professional
Resources for Human Development
07.2016 - 03.2018
High School Diploma -
Nazareth High School