Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Gabrielle Thomas

Shamokin

Overview

8
8
years of professional experience

Work History

Server

Texas Roadhouse
Selinsgrove
02.2024 - Current
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Stocked service areas with supplies during slow periods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Set up tables in between patrons to reduce wait times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Took orders from customers accurately and in a timely manner.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked food before serving it to customers.

Cashier Team Lead

Dollar General Market
Elysburg
05.2022 - 10.2023
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Identified discrepancies between actual sales figures and expected totals.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Checked personal identifications during alcohol and tobacco sales.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Answered phone calls to assist customers with questions and orders.
  • Monitored cashier performance, providing feedback as needed.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained work area and kept cash drawer organized.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Ensured compliance with all safety regulations while performing tasks.
  • Processed refunds and exchanges according to company policy.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier Team Lead

Burger King
Elysburg
02.2020 - 06.2022
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Answered phone calls to assist customers with questions and orders.
  • Monitored cashier performance, providing feedback as needed.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained work area and kept cash drawer organized.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Ensured compliance with all safety regulations while performing tasks.
  • Processed refunds and exchanges according to company policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers with locating items within the store when requested.
  • Answered customer questions and provided store information.
  • Performed daily opening and closing procedures for the register area.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier Team Lead

Knoebels Amusement Park
Elysburg
08.2017 - 10.2019
  • Offered customers carry-out service at completion of transaction.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained work area and kept cash drawer organized.

Education

Secondary Education Biology Focus

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05-2027

High School Diploma -

Shamokin Area High School
Shamokin
05-2023

Skills

  • Food safety practices
  • Menu item recommendation
  • Customer service
  • Sales expertise
  • Menu presentation
  • Hospitality service expertise
  • Regulatory compliance
  • Cash handling
  • Relationship management
  • Guest relations management
  • Point of sale operation
  • Food sales and promotion
  • Cleanliness standards
  • Food safety oversight
  • Multitasking and organization
  • Team collaboration
  • Strong work ethic
  • Upselling techniques
  • Positive guest interactions

Affiliations

  • Fashion
  • Studying

Accomplishments

  • Graduated High School with high honors

Timeline

Server

Texas Roadhouse
02.2024 - Current

Cashier Team Lead

Dollar General Market
05.2022 - 10.2023

Cashier Team Lead

Burger King
02.2020 - 06.2022

Cashier Team Lead

Knoebels Amusement Park
08.2017 - 10.2019

Secondary Education Biology Focus

Bloomsburg University of Pennsylvania

High School Diploma -

Shamokin Area High School

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Gabrielle Thomas