Gabrielle Thomas
Shamokin
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
Selinsgrove
02.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Stocked service areas with supplies during slow periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Accurately recorded orders on cash register and point-of-sale system.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked food before serving it to customers.
Cashier Team Lead
Dollar General Market
Elysburg
05.2022 - 10.2023
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Identified discrepancies between actual sales figures and expected totals.
- Analyzed sales data reports to identify trends in customer buying habits.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Coordinated with other departments when additional support was needed during peak hours.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Adhered to social distancing protocols and wore mask or face shield.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Answered phone calls to assist customers with questions and orders.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Ensured compliance with all safety regulations while performing tasks.
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
Cashier Team Lead
Burger King
Elysburg
02.2020 - 06.2022
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Adhered to social distancing protocols and wore mask or face shield.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Answered phone calls to assist customers with questions and orders.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Ensured compliance with all safety regulations while performing tasks.
- Processed refunds and exchanges according to company policy.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers with locating items within the store when requested.
- Answered customer questions and provided store information.
- Performed daily opening and closing procedures for the register area.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier Team Lead
Knoebels Amusement Park
Elysburg
08.2017 - 10.2019
- Offered customers carry-out service at completion of transaction.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
Education
Secondary Education Biology Focus
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2027
High School Diploma -
Shamokin Area High School
Shamokin05-2023
Skills
- Food safety practices
- Menu item recommendation
- Customer service
- Sales expertise
- Menu presentation
- Hospitality service expertise
- Regulatory compliance
- Cash handling
- Relationship management
- Guest relations management
- Point of sale operation
- Food sales and promotion
- Cleanliness standards
- Food safety oversight
- Multitasking and organization
- Team collaboration
- Strong work ethic
- Upselling techniques
- Positive guest interactions
Affiliations
- Fashion
- Studying
Accomplishments
- Graduated High School with high honors
Timeline
Server
Texas Roadhouse
02.2024 - Current
Cashier Team Lead
Dollar General Market
05.2022 - 10.2023
Cashier Team Lead
Burger King
02.2020 - 06.2022
Cashier Team Lead
Knoebels Amusement Park
08.2017 - 10.2019
Secondary Education Biology Focus
Bloomsburg University of Pennsylvania
High School Diploma -
Shamokin Area High School
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