Gabrielle Wilson

Ensures that all patients are correctly and efficiently registered for hospital services. Gathers and processes all registration, billing and related information from patients in the Admissions, Outpatient, Radiology areas and/or Emergency Department. Verifies patient insurance coverage and benefits. Reviews registration process and flow with patients and families. Continually promotes a positive patient encounter as the first impression.

• Manage the hospital calendar to ensure appointments are scheduled properly and commitments are performed on time

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center 'scripts' when handling different topics
• Identifying customers' needs, clarify information, research every issue and providing solutions

• Compile and record medical charts, reports, and correspondence
• Interview patients to complete insurance and privacy forms
• Receive insurance co-pay payments and post amounts paid to patient accounts
• Schedule and confirm patient appointments, check-ups and physician referrals
• Answer telephones and direct calls to appropriate staff
• Check patient in and out
• Collect co-pays

• Ensured all bills are submitted in a time efficient and accurate manner
• Verified completeness and accuracy of all paper claims before submission
• Followed up on unpaid claims and denial
• Responded to queries from all external and internal parties
• Managed accounts receivable