Gabrielle Wolf
Reading
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Reading, PA
02.2026 - Current
- Assisted customers with shipping needs and inquiries, ensuring high-quality service.
- Operated packaging equipment to prepare shipments accurately and efficiently.
- Processed transactions using point-of-sale systems, maintaining cash accuracy.
- Maintained a clean and organized workspace to enhance operational efficiency.
Digital Personal Shopper
Walmart
Reading, PA
03.2022 - 02.2026
- Curated personalized shopping experiences based on customer preferences and buying behavior.
- Utilized Walmart's digital tools to streamline order processing and enhance customer satisfaction.
- Provided training and support to new team members, enhancing overall service delivery standards.
- Ensured accuracy of online orders through meticulous verification processes before fulfillment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Bookseller/Barista
Barnes & Noble
Reading, PA
03.2018 - 03.2022
- Assisted customers in locating books and recommending titles based on preferences
- Trained new staff on sales techniques and customer service best practices
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Resolved customer complaints with empathy and swift problem-solving, maintaining positive store environment.
- Trained new employees in sales techniques and product knowledge, ensuring high standard of customer service.
- Developed strong rapport with customers and created positive impression of business.
- Crafted high-quality beverages according to customer preferences and established recipes.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented promotional displays for seasonal beverages, increasing product visibility and sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
Reading Senior High School
Reading, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Money handling
- Flexible schedule
- Stocking and receiving
- POS system operation
- Verbal and written communication
- Reading comprehension skills
- Positive and professional
Timeline
Sales Associate
The UPS Store Inc.
02.2026 - Current
Digital Personal Shopper
Walmart
03.2022 - 02.2026
Bookseller/Barista
Barnes & Noble
03.2018 - 03.2022
High School Diploma -
Reading Senior High School