- Virtual Reality
- 3D Printing
- Video Gaming
- Tabletop Gaming
- Artificial Intelligence (AI) and Machine Learning
- Swimming
- Golf
Gage Myers
Lancaster
Summary
Dynamic and dedicated professional with experience at Dutch Wonderland and Overlook Pool, excelling in guest relations and issue resolution. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Proficient in emergency response and policy management, ensuring a safe and enjoyable environment for all guests.
Overview
4
4
years of professional experience
Work History
Lifeguard
Manheim Township Recreation Department
05.2023 - Current
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Guest Service Representative
Dutch Wonderland
10.2021 - 12.2024
- Provided accurate information regarding local attractions, restaurants and activities.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Sold and activated guest season passes, tickets, and other merchandise.
Education
No Degree - Engineering
Penn Manor High School
Millersville05-2026
Skills
- Policy management
- Emergency response
- Effective problem-solver
- Event information management
- Issue resolution
- Guest accommodations
- Computer skills
- Guest relations
- Financial transactions
- Customer service
- Product sales
Accomplishments
- Technology Student Association State Competition qualifier and top ten placement.
- Lancaster-Lebanon League swim team championship qualifier and top ten placement.
- Presidential Academic Award recipient.
- College Board National Recognition Award recipient.
Interests
Timeline
Lifeguard
Manheim Township Recreation Department
05.2023 - Current
Guest Service Representative
Dutch Wonderland
10.2021 - 12.2024
No Degree - Engineering
Penn Manor High School