Experienced facility manager with a strong track record in optimizing operational efficiency, demonstrated through significant improvements at The Pinnacle at Plymouth Meeting. Expertise in vendor relationship management and exceptional communication skills contributed to a 98% customer satisfaction rate. Proven ability to lead teams and effectively manage resources to ensure excellence in maintenance operations. Committed to leveraging strategic solutions for continued organizational success.
Overview
14
14
years of professional experience
Work History
Maintenance Director
The Pinnacle at Plymouth Meeting
07.2020 - Current
Facilitated effective communication among residents and team members.
Managed supply orders effectively.
Addressed after-hours building incidents promptly and efficiently.
Supported efforts to align operations with budgetary goals.
Introduced streamlined vendor evaluation criteria to ensure optimal selection.
Skilled in managing and understanding diverse components of building systems.
Performed maintenance and troubleshooting for plumbing systems.
Records safety concerns and physical plan deficiencies in accordance with local, county, state, and federal guidelines.
Conducts routine maintenance across community facilities.
Conducts routine testing and maintenance of community equipment across monthly, quarterly, semi-annual, and annual intervals.
Organizes and records emergency evacuation exercises per state and federal regulations.
Oversee and evaluate functionality of emergency call systems.
Conducts weekly inspections and upkeep of permanently installed and portable generators.
Facilitates formulation and implementation of safety procedures.
Performed minor electrical maintenance in units and common areas.
Managed in-house plumbing systems, including sinks, toilets, and bathtubs.
Conducted scheduled and assigned maintenance tasks efficiently.
Complies with building codes at federal, state, and local levels to maintain a safe environment.
Monitors quality standards for interior and exterior aesthetics of the community.
Oversees operations across diverse departments like maintenance, transportation, and housekeeping.
Identified and mended faulty electrical structures to quickly bring power back online.
Researched potential vendors for services such as landscaping or janitorial work.
Coordinated with outside contractors on major building repairs or renovations.
Ensured compliance with applicable federal, state, local laws and regulations governing maintenance operations.
Maintenance Technician
PMC Property Group
07.2019 - 07.2020
Executed maintenance tasks and unit turnovers efficiently.
Cleared clogged drains and replaced valves, faucets and fixtures.
Calibrated instruments used in testing processes to ensure accuracy of results.
Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Maintained or repaired specialized equipment or machinery.
Installed new systems, replacement parts and components to maintain proper operation.
Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
Assembled, installed or repaired electrical or electronic components and pipe systems.
Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Adjusted machine settings according to manufacturing specifications.
Installed windows and doors.
Performed maintenance and troubleshooting of low voltage systems.
Ensured positive work atmosphere through property visits.
Executed annual Facilities Assessments across properties to evaluate capital needs.
Maintenance Assistant
Five Star Senior Living
12.2016 - 07.2019
Completed housekeeping responsibilities across designated outdoor and indoor areas.
Executed routine maintenance tasks to fulfill service requests for repair of grounds, buildings, apartment homes, equipment and vehicles promptly.
Conducted routine maintenance tasks including wall and floor covering repairs, furniture fixing, and fixture maintenance.
Machine Operator
Allied Tube & Conduit
06.2014 - 12.2016
Managed forklift operations across various tasks and assignments.
Assessed weights of products for accuracy.
Checked item quality and quantity before shipment.
Confirmed item details with shipping orders to maintain consistency.
Utilized RF scanner for efficient inventory management.
General Manager – Two Locations
Firehouse Subs
12.2010 - 06.2014
Supervised operations across two regional locations.
Supported General Manager in implementing employee training programs.
Supervised invoices, payroll, food and labor costs.
Established strategic partnerships with vendors to support business operations.
Consistently upheld a 98% customer satisfaction rate.
Reviewed recurring fiscal statistics to determine effectiveness.
Education
High School - General Education
Penn Foster High School
Sanford, PA
03.2008
High School -
Frankford High School
Philadelphia, PA
08.2007
Skills
Quality Control
Strategic Solution Development
Resource Allocation Expertise
Collaborative Team Development
Effective Task Management
Effective Communication
Plumbing systems
Equipment Repair
Vendor relationship management
Fire protection systems
Safety protocols
Computerized maintenance management system
Contractor oversight
Inventory monitoring
HVAC systems
Electrical systems
Grounds maintenance
Facility management
Facilities maintenance
Timeline
Maintenance Director
The Pinnacle at Plymouth Meeting
07.2020 - Current
Maintenance Technician
PMC Property Group
07.2019 - 07.2020
Maintenance Assistant
Five Star Senior Living
12.2016 - 07.2019
Machine Operator
Allied Tube & Conduit
06.2014 - 12.2016
General Manager – Two Locations
Firehouse Subs
12.2010 - 06.2014
High School - General Education
Penn Foster High School
High School -
Frankford High School
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