Summary
Overview
Work History
Education
Skills
Timeline
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Gary Malinoski

Auburn,PA

Summary

Dynamic Front Office Lead at Jeld-Wen Door Systems with strong leadership and exceptional communication skills. Enhanced customer satisfaction through effective conflict resolution and implemented project management techniques to boost team productivity. Proven ability to train staff and coordinate schedules, ensuring operational efficiency and a positive workplace environment.

Overview

26
26
years of professional experience

Work History

Front Office Lead

Jeld-Wen Door Systems
03.2007 - Current
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Backup the Office Manager when on PTO or involved with other tasks
  • Plan and review daily production with Plant manager, Operations manager and production manager daily.
  • Run 3GTMS and manually maximize freight on trucks to reducer amount of trucks delivering to save freight costs.

Sales Associate

Jeld-Wen Windows
08.2002 - 03.2007
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Developed strong rapport with customers and created positive impression of business.

Telecommunications Technician

Lucent Technologies Inc
09.1999 - 10.2001
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and configured new devices and system components.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Provided training to customers to enhance use and understanding of network systems.

Education

Some College (No Degree) - Accounting/Computer Science

Pennsylvania State University
University Park, PA

High School Diploma -

Shenandoah Valley High School
Shenandoah, PA
06-1987

Skills

  • Strong leadership
  • Staff training and development
  • Exceptional communication
  • Appointment scheduling
  • Maintaining confidentiality
  • Calendar management
  • Schedule coordination

Timeline

Front Office Lead

Jeld-Wen Door Systems
03.2007 - Current

Sales Associate

Jeld-Wen Windows
08.2002 - 03.2007

Telecommunications Technician

Lucent Technologies Inc
09.1999 - 10.2001

Some College (No Degree) - Accounting/Computer Science

Pennsylvania State University

High School Diploma -

Shenandoah Valley High School

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Gary Malinoski