Gary Thomas
McClellandtown
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bosch Power Tools
Grindstone, PA
05.2026 - Current
- Resolved customer inquiries regarding power tool orders, product availability, and warranty support.
- Processed returns, replacements, and service requests with accurate documentation.
- Coordinated with sales, logistics, and technical teams to address customer issues.
- Tracked cases in CRM systems and maintained clear communication throughout resolution.
Technical Support Representative
Bosch HCNA
Grindstone, PA
02.2024 - 05.2026
- Delivered technical troubleshooting support to customers through phone and email, enhancing customer satisfaction.
- Resolved product issues by leveraging information database and on-the-job experience, improving resolution times.
- Recorded customer interactions and solutions in CRM system to ensure accurate tracking and knowledge sharing.
- Facilitated training sessions for new coworkers during nesting phase
- Resolved application problems by diagnosing and addressing technical issues
Education
High School Diploma -
Albert Gallatin High School
Fairchance, PA05-2020
Skills
- Troubleshooting experience (2 Years)
- Email Processing (2 years)
- Training and communication skills (5 years)
- Order processing skills(5 Years)
- Data entry and analysis (4 years)
- Microsoft excel, word and powerpoint experience (8 years)
Timeline
Customer Service Representative
Bosch Power Tools
05.2026 - Current
Technical Support Representative
Bosch HCNA
02.2024 - 05.2026
High School Diploma -
Albert Gallatin High School