Gary Waters
Camp Hill
Summary
Dynamic and results-oriented professional with a strong background in guest services, management, and sales, adept at coordinating multiple tasks across diverse areas. Demonstrated expertise in team leadership, conflict resolution, and customer support, complemented by a proven ability to implement effective sales strategies and cultivate lasting customer relationships. Highly organized and detail-focused, capable of managing competing priorities while upholding exceptional service standards. An effective communicator and collaborative team player thriving in fast-paced environments, consistently driving motivation in others and delivering outstanding results.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Sheraton Suites
Atlanta, GA
04.2025 - Current
- Checked in and out guests to ensure smooth operational flow.
- Assisted guests with inquiries to enhance overall satisfaction.
- Collaborated with team to achieve service quality goals.
- Collaborated with team to achieve collective goals and elevate service quality.
- Provided essential items to customers to support satisfaction levels.
- Received Employee of the Month award for outstanding performance in guest service.
Front Desk Agent (Night Audit)
Staybridge Suites
Tomball, Tx
06.2024 - 12.2024
- Managed front desk operations, addressing inquiries promptly to enhance guest satisfaction
- Monitored and maintained lobby and front desk areas, promoting a clean and welcoming environment for guests and staff
- Organized front desk area to uphold a professional appearance and streamline guest interactions
- Worked on the Opera System
Front Desk Agent/Supervisor
Staybridge Suites
Harrisburg
12.2022 - 12.2023
- Managed reservation systems to ensure accurate guest bookings and room assignments.
- Conducted check-ins, managed the cash register, and handled billing
- Utilized Opera Software to streamline front desk operations
- Provided toiletries to guest rooms to enhance comfort and convenience. to guest rooms, enhancing the overall guest experience
- Oversaw reservation systems for precise guest bookings and room assignments
- Maintained cleanliness and organization of the front desk area for optimal presentation.
Front Desk Agent
Hampton Inn
Harrisburg
07.2022 - 01.2023
- Checked guests in, offering a seamless experience
- Processed billing requests for clients
- Coordinated transportation services to ensure timely and safe guest arrivals
- Utilized the New Pep System and ONQ system for efficient operations
- Checked guests in to deliver a smooth and welcoming experience
Front Desk Agent
Holiday Inn
Harrisburg
10.2021 - 10.2022
- Utilized Opera Software to streamline front desk operations
- Processed cash register transactions accurately and efficiently
- Performed housekeeping duties, ensuring a clean and welcoming environment
- Facilitated training sessions on software usage to enhance team proficiency
- Executed cleaning tasks daily to maintain guest satisfaction, ensuring a clean and welcoming environment
Education
High School Diploma -
Milton Hershey School
Hershey, United States01-2019
Skills
- Front desk operations
- Reservation management
- Software training
- POS systems
- Microsoft office
- Customer service
- Guest relations
- Lobby management
- Attention to detail
- Time management
- Team collaboration
- Problem resolution
- Reception duties
- Training and mentoring
- Supplies management
- Cash management
- Guest check-in
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- I was honored to be voted by my coworkers and management as someone who consistently stands out throughout the company by delivering outstanding work and going above and beyond on a daily basis.
Timeline
Front Desk Agent
Sheraton Suites
04.2025 - Current
Front Desk Agent (Night Audit)
Staybridge Suites
06.2024 - 12.2024
Front Desk Agent/Supervisor
Staybridge Suites
12.2022 - 12.2023
Front Desk Agent
Hampton Inn
07.2022 - 01.2023
Front Desk Agent
Holiday Inn
10.2021 - 10.2022
High School Diploma -
Milton Hershey School
Education
true