Gautam Choudhary
Upper Darby
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
6
6
years of professional experience
Work History
25B Information Technology Specialist
Army
07.2013 - 07.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Management Information Systems - Management Information Systems
Drexel University
Philadelphia, PA06.2018
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.2013
Skills
- Natural leader
- Strong work ethic
- Exceptional time management
- Exceptional communication skills
- Detail-oriented
- Configuring Devices
- Self-motivated
- Working collaboratively with others
- Problem-Solving
- Data Entry
- MS Office
- Bi-lingual Spanish
Leadership Experience
- Sergeant U.S. Army, in charge of over 30 soldiers in my unit that I have lead into many stressful situations and was successful.
- U.S. Army, Supervised both the on-site and off-site Help Desk team.
- U.S. Army, interacted with customers and completed troubleshooting of issues.
- U.S. Army, Provided regular training opportunities to keep Help Desk staff technologically up-to-date.
Timeline
25B Information Technology Specialist
Army
07.2013 - 07.2019
Bachelor of Management Information Systems - Management Information Systems
Drexel University
High School Diploma -
Upper Darby Senior High School
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