Malyra Philippe

- Lead enterprise-level initiatives for mid-market clients in hospitality and financial services, focusing on strategic project implementation, business continuity, and program governance.
- Spearhead the development and deployment of training toolkits, UAT testing plans, KPI dashboards, and compliance tracking systems across distributed teams.
- Partner with stakeholders on invoice standardization and policy realignment, improving operational efficiency by 38%.
- Built a scalable reporting framework using Microsoft Excel and Tableau, used for tracking program success metrics and quarterly performance.
- Conduct live and virtual presentations to client leadership, integrating storyboarding, customer insight, and industry benchmarks.
- Manage 3 direct reports and 2 project teams, providing continuous mentorship, goal-setting, and performance development.

- Oversaw the operations and administrative functions of a high-volume branch, including risk mitigation, audit compliance, and process improvement.
- Led cross-team coordination and implemented service quality enhancements, reducing transaction errors by 35%.
- Designed and launched an internal performance evaluation system aligned with KPIs and regulatory standards.
- Supported regional planning teams on special projects involving customer engagement, staff onboarding, and cross-branch training.

- Managed a team of 150+ associates in a dynamic, high-throughput environment; responsible for end-to-end performance tracking, safety audits, and continuous improvement initiatives.
- Introduced process enhancements that cut average fulfillment times by 24% and improved workforce alignment through advanced scheduling tools.
- Delivered daily briefings and performance summaries to upper management and operational leads.

- Directed HR operations including talent acquisition, employee relations, training, and compliance for a behavioral health organization.
- Implemented an HRIS upgrade and built employee engagement programs that decreased voluntary turnover by 30%.
- Launched a DEI initiative that expanded leadership representation by 40%, and created policy updates aligned with new state and federal labor standards.