Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Geanine Traband

Bloomsburg,PA

Summary

Dedicated and compassionate professional with extensive experience supporting children from diverse backgrounds and with a variety of disabilities. Skilled in building positive relationships through exceptional communication, empathy, and patience, while fostering inclusive and supportive environments.

Results-oriented with a proven ability to improve outcomes through creative problem-solving, efficient task management, and a strong commitment to teamwork. Adept in administrative operations including data entry, document preparation, and process coordination, contributing to streamlined workflows and organizational success. Highly adaptable, quick to learn new systems, and driven to contribute meaningfully in a role that offers both challenge and opportunity for advancement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Administrative Assistant/OSA

Geisinger Oral Medicine and Maxillofacial Surgery
12.2024 - Current
  • I provide advanced administrative support to the department, ensuring efficiency and organization. The reporting structure includes Melissa Lahey, Clinical Supervisor and Dr. Natalie Stinton, Department Chair of Dental Medicine.
  • Support managers and department providers through various tasks such as organization and communication.
  • Schedule on-call operating room shifts.
  • Organize meetings, produce and distribute correspondence.
  • Prepare reports and presentations.
  • Reconcile expense reports.
  • Assist with projects.
  • Manage the candidate interview process (including itineraries, interviews, and tour support).
  • Plan and set up departmental functions.
  • Facilitate patient financial counseling for surgeons.
  • Verify insurance.
  • Maintain filing systems for all providers.
  • I am responsible for keeping up to date with a range of concepts, practices, and procedures in the field.
  • Manage standing purchase orders.
  • Onboard new providers.
  • Maintain credentialing and billing.
  • Offer additional direct administrative support to the assigned office.
  • Address complex operational issues.
  • Assist in conflict resolution.

Senior Resolution Specialist

CVS Caremark
10.2024 - 12.2024
  • Manage insurance pharmacy benefits, including escalation and first call resolution.
  • Professionally assist member/customer care representatives with complex inbound calls.
  • Proficient in Peoplesafe, AS400, Links, Medforce, SPRX.
  • Resolve customer issues from client liaisons.
  • Direct and lead work of others.
  • Handle billing transactions and disputes.
  • Transition Role

Lead Pharmacy Representative

CVS Specialty Pharmacy
01.2021 - 10.2024
  • In my role in Chat Support: Mentor existing team members and train new agents.
  • Answer questions and resolve account issues.
  • Support team members throughout the day.
  • Escalations Representative: Handle complex issues, research, and resolve escalation complaints from clients and representatives.
  • Manage clinical exception doses, prior authorizations, returns, claim rejections, and returns.
  • Quality Assurance Representative: Work alongside team members, listen to calls, and have representatives review my calls.
  • Score calls using the YiCare form and share tips for excellent customer service.
  • Report on performance results and help plan action steps to achieve 100% call monitoring techniques.
  • Subject Matter Expert/Peer Assisted Learner (SME/PAL) for CVS Specialty Pharmacy Training Environment: Demonstrate professional conduct when interfacing with new hire PSRs, fellow SMEs/PALs, and leadership.
  • Assist trainers in the Virtual Learning Environment and support new hire training classes.
  • Maintain nesting logs and daily attendance reports.
  • Demonstrate and critique learning case scenarios.
  • Support new hires to excel in their roles.
  • Customer Interaction: Answer questions, solve problems, provide education, and maintain the company's reputation for high-quality service.
  • Handle incoming and outgoing phone calls to patients, clients, and other customers, proactively gaining patient and order information.
  • Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
  • Knowledgeable in insurance, healthcare, and reimbursement-related requirements for dispensing.
  • Process new referrals, provide customer education, and conduct routine assessments with appropriate escalation to pharmacists.
  • Familiar with Medicare and Medicaid requirements, managed care issues, and other payer regulations and benefit limits.

Administrative Assistant/ Office Coordinator

Susquehanna Valley Medical Specialties
04.2019 - 12.2020
  • Patient Registration and Checkout: Manage the main window for registering and checking out patients in a five-physician family care office. Collate source data including patient information, EPIC software, and accounts payable/receivable.
  • Customer Service: Handle over 60 customer interactions daily, providing detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
  • Appointment Management: Schedule and verify appointments, perform data entry, and manage HEDIS follow-ups.
  • Insurance and Compensation: Enter and verify insurance information, handle Workman's Compensation claims, and provide general office support.
  • Patient Interaction: Interact with patients in a caring and professional manner.
  • Training: Train new employees in all front office tasks.
  • Bloomsburg, PA

Administrative Assistant/Patient Services Coordinator

Alley Medical Center
08.2015 - 03.2019
  • Patient Check-In and Check-Out: Efficiently manage the process of checking in and checking out patients.
  • Data Management: Perform data entry for all patient information, verify insurance details, and schedule appointments for veterans.
  • Financial Management: Handle monetary transactions and manage accounts.
  • Medication Refills: Input requests for medication refills.
  • Office Maintenance: Maintain the professional image of the office and provide general office support.
  • Communication: Operate a multi-line phone system and manage Workman's Compensation claims.
  • Patient Interaction: Interact with patients in a caring and professional manner to better assist their needs.

Lead Teacher

Susquehanna Valley Development Center
02.2013 - 06.2015
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Operations Manager

Elite Venture Group Inc., LLC
07.2006 - 01.2013
  • Meeting and Appointment Management: Schedule and coordinate meetings and appointments.
  • File and Information Management: Maintain files and manage communication and information flow.
  • Research and Reporting: Conduct research, disseminate information, and balance financial records.
  • Office Supplies and Organization: Order office supplies, manage deposits, and organize the office.
  • Strategic Planning: Formulate strategies to improve performance and ensure compliance.

Operation Director

Hoffman and Traband Concrete and Masonry
06.2004 - 01.2006
  • Office Management: Oversee the daily operations of the company's office, including managing staff and payroll.
  • Customer Service: Provide exceptional customer service to maintain client satisfaction.
  • Strategic Planning: Develop strategic plans to maintain current business levels, increase profits, and boost market share.
  • Financial Management: Handle accounts payable/receivable and payroll.
  • Employee Supervision: Supervise employees to ensure efficient workflow and productivity.
  • Business Organization: Organize and streamline business processes for optimal performance.

Education

Associate of Science - Interdisciplinary Paraprofessional/Special Ed

Kaplan University
Boca Raton, FL
02.2011

Skills

  • Efficiency in High Pressure Environments
  • Critical Thinking
  • Behavior Management
  • Adaptability
  • Administrative Support
  • Time Management and Organization
  • Account Maintenance
  • Process Optimization
  • Microsoft Office Applications
  • Problem Assessment and Resolution
  • Written and Verbal Communication
  • Expense reconciliation
  • Report preparation
  • Meeting coordination
  • Training and mentoring
  • Information management
  • Team collaboration
  • Conflict resolution

References

See attached

Certification

Basic Life Support

Certified Revenue Cycle Representative

Timeline

Administrative Assistant/OSA

Geisinger Oral Medicine and Maxillofacial Surgery
12.2024 - Current

Senior Resolution Specialist

CVS Caremark
10.2024 - 12.2024

Lead Pharmacy Representative

CVS Specialty Pharmacy
01.2021 - 10.2024

Administrative Assistant/ Office Coordinator

Susquehanna Valley Medical Specialties
04.2019 - 12.2020

Administrative Assistant/Patient Services Coordinator

Alley Medical Center
08.2015 - 03.2019

Lead Teacher

Susquehanna Valley Development Center
02.2013 - 06.2015

Operations Manager

Elite Venture Group Inc., LLC
07.2006 - 01.2013

Operation Director

Hoffman and Traband Concrete and Masonry
06.2004 - 01.2006

Associate of Science - Interdisciplinary Paraprofessional/Special Ed

Kaplan University

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Geanine Traband