Gena A. Rivera
Lancaster
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
4
years of professional experience
Work History
Bilingual Front Desk Receptionist
Lancaster County Housing & Redevelopment Authority
05.2024 - Current
- Answer multi-line calls and transfer to correct department/person
- Sort incoming mail, packages and meter outgoing
- Make copies, input data, scan documents
- Maintain lobby area
- Assist other departments
- With miscellaneous tasks as necessary
Bilingual Receptionist
Community Action Partnership
08.2023 - 05.2024
- Sorted, metered and delivered mail to proper departments
- Answered & transferred calls to proper departments/faculty members
- Assisted utility department with processing OnTrack applications
- Maintained lobby & break areas clean, as well as stocked
- Assisted public with available information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Housing Counseling Processor - Remote
Tenfold
04.2021 - 06.2023
- Reviewed financial, legal, and personal documentation for applicant households
- Provided fast-paced application assistance and approval for 1000+ client caseload
- Advocated across program partner organizations for households facing eviction
- Responsible for proper filing and data entry of client documentation and communication
- Detected and flagged fraud cases, providing early warning to program managers
Education
Harrisburg Area Community College
Lancaster, PA01.2015
Medical Assistant Certificate -
Lancaster Career & Technology Center
Willow Street, PA01.2007
Skills
- Bi-lingual (Spanish)
- Knowledge of medical office & terminology
- Customer service
- Confidentiality handling
- Spreadsheet tracking
- Data confidentiality
- Punctual and reliable
Timeline
Bilingual Front Desk Receptionist
Lancaster County Housing & Redevelopment Authority
05.2024 - Current
Bilingual Receptionist
Community Action Partnership
08.2023 - 05.2024
Housing Counseling Processor - Remote
Tenfold
04.2021 - 06.2023
Medical Assistant Certificate -
Lancaster Career & Technology Center
Harrisburg Area Community College
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