Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gena Reedy

Ebensburg

Summary

Motivate with engaging personality and flexible approach. Upbeat, friendly and personable.

Overview

23
23
years of professional experience

Work History

Waitress

Rik-n-nik's
04.2020 - 10.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Waitress

Everyday Gourmet & Fine Food Merchant
04.2019 - 03.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Office Assistant

Everson Construction Inc.
01.2007 - 04.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.

Personal Care Assistant

Tripil Services
02.2001 - 01.2007
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Scheduled daily and weekly care hours for client caseload.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

High School Diploma -

Somerset Area High School
Somerset, PA
06.1995

Certification - Early Childhood Education

Somerset Area Vocational Technical School
Somerset, PA
06.1995

Skills

  • Bussing Tables
  • Food and Beverage Management
  • Order Delivery Practices
  • Aloha POS
  • Attentive Service
  • Operational Efficiency
  • Cash Handling
  • Seating Assignment Preparation
  • Reconciling Cash Drawers
  • High-Volume Environments
  • Anticipating Guest Needs
  • Stocking and Replenishing
  • Customer Deliveries
  • Credit Card Transaction Processing
  • Confirming Transactions
  • To-Go Order Preparation
  • Supply Restocking
  • Management of Personnel Resources
  • Greeting and Seating Guests
  • Safety Awareness
  • Table Coordination
  • Menu Memorization
  • Food Spoilage Prevention
  • Safety and Sanitation Standards
  • Time Management
  • Cash Register Operations
  • Accurate Cash Handling
  • Dining Area Maintenance
  • Reading Comprehension
  • Heavy Lifting
  • Maintaining Clean Work Areas
  • Safe Food Handling Procedures
  • Price Memorization
  • Cleanliness and Organization
  • Health Department Regulations
  • Customer Needs Assessments
  • Safe Serving Knowledge
  • Guest Relations
  • Check Payment Processing
  • Learning Strategies
  • Food Preparation and Safety
  • Glass Washing
  • Restaurant Operation
  • Food Sanitation
  • Cleanliness Standards
  • Floor Cleaning
  • Health Code Requirements
  • Utensil and Glassware Replenishment
  • Quality Control
  • Food Running
  • Patron Support
  • Professional Relationships
  • Cleaning and Sanitizing
  • Active Listening

Timeline

Waitress

Rik-n-nik's
04.2020 - 10.2023

Waitress

Everyday Gourmet & Fine Food Merchant
04.2019 - 03.2022

Office Assistant

Everson Construction Inc.
01.2007 - 04.2019

Personal Care Assistant

Tripil Services
02.2001 - 01.2007

High School Diploma -

Somerset Area High School

Certification - Early Childhood Education

Somerset Area Vocational Technical School

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Gena Reedy