Genay Nazulme
Philadelphia
Summary
Experienced Customer Service Representative skilled in managing high call volumes and resolving escalated issues. Proficient in CRM systems with strong communication and problem-solving abilities, fostering positive customer relationships. Demonstrated commitment to maintaining customer satisfaction and trust while improving operational processes. Resourceful team player dedicated to enhancing the overall customer experience through effective multitasking and organizational skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bakery Worker
Whole Food Market
Jenkintown
01.2025 - 06.2026
- Designed eye-catching displays for baked goods, improving customer engagement and encouraging purchases.
- Curated attractive arrangements of baked goods in display cases to maximize visual appeal and drive sales.
- Provided assistance to customers with their inquiries by providing product information and recommendations.
- Assisted customers with their orders providing advice on different types of pastries available.
- Trained new staff on bakery procedures and best practices for efficiency.
- Ensured cleanliness and organization in bakery area to promote safety and efficiency during shifts.
- Monitored inventory levels and restocked supplies.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Service Manager
Chipotle Mexican Grill
Blue Bell
07.2021 - 06.2024
- Enhanced customer experience by ensuring safe, quality food preparation and service.
- Trained restaurant crew on service standards and customer interaction techniques.
- Managed crew breaks and coordinated shift changes to maintain workflow.
- Coordinated with crew members to expedite food orders, ensuring timely service and customer satisfaction.
- Resolved food quality issues by identifying problems and implementing solutions.
- Ensured compliance with food safety protocols, including handwashing, glove changes, monitoring time and temperature, shelf life, and daily checklists.
- Utilized Aloha system for order management and restaurant operations.
- Developing and cross training all front and back of house crew
- Assisted with office administration tasks, including banking and cash handling.
Production Operator
Veltek Associates, Inc
Malvern
07.2020 - 01.2021
- Operate machinery on assembly line, ensuring timely and accurate packaging of products. on an assembly line
- Pack, assemble, fill, and label materials according to batch document specifications in production rooms.
- Prepare production equipment for operation by making equipment setup adjustments; assisting with equipment changeovers.
- Perform assigned functions in the packaging area ensuring that equality is maintained for safety and protection of the customer.
- Conduct routine cleaning of equipment and packaging areas to maintain hygiene standards.
- Maintain sterilization throughout the entire building.
Printing Operator
Merch by Amazon
Norristown
07.2019 - 03.2020
- Printed kids' and adult shirts and hoodies to meet customer demand.
- Inspected shirts and hoodies for defects.
- Shipped shirts and hoodies to ensure timely delivery of customer orders. and hoodies for customer
- Labeled T-shirts and hoodies for organized storage. and hoodies and putting in bin to be picked out.
Hostess/Food Runner
P.J. Whelihan's
Blue Bell
03.2018 - 03.2020
- Greeted customers upon entry to create welcoming atmosphere
- Presented menus and guided customers to their seats for optimal dining experience
- Delivered exceptional customer service to enhance guest satisfaction
- Run food to customers table in a timely fashion
- Take reservations and call ahead
- Handle all to-go orders and messages referring to parties/events
- Demonstrated comprehensive knowledge of menu items and ingredients
- Answer customers' questions and provide helpful solutions
- Keep a clean work area
Cashier
Giant Food
Blue Bell
03.2016 - 09.2018
- Maintained clean, organized checkout area to enhance customer experience
- Greeting customers as they walk in and leave
- Assisted customers with money orders and money transfers to ensure smooth transactions
- Issue receipts , refunds , money orders
- Answer customers' questions and provide helpful information
- Registered customers for loyalty rewards program, increasing customer retention
Education
High school or equivalent -
Delaware Valley Charter High School
Philadelphia, PA06-2014
Some College (No Degree) - Business
Montgomery County Community College
Blue Bell, PASkills
- Bakery operations
- Bakery procedures
- Bakery packaging
- Baking techniques
- Food safety
- Food safety standards
- Food safety procedures
- Quality control
- Quality assurance
- Sanitation procedures
- GDP standards adherence management
- Materials handling expertise
- Food safety
- Point of sale experience
- Customer service and support
- Customer support
- Team collaboration
- Flexibility and reliability
- Problem-solving skills
- Equipment maintenance
- Food safety standards
- Ingredient knowledge
- Sanitation procedures
Certification
Driver's License
Additional Information
CPR Certified
Awards
The national society of high school scholars, 05/01/14, Received award for academic excellence and later took parts in various projects to better the community
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bakery Worker
Whole Food Market
01.2025 - 06.2026
Service Manager
Chipotle Mexican Grill
07.2021 - 06.2024
Production Operator
Veltek Associates, Inc
07.2020 - 01.2021
Printing Operator
Merch by Amazon
07.2019 - 03.2020
Hostess/Food Runner
P.J. Whelihan's
03.2018 - 03.2020
Cashier
Giant Food
03.2016 - 09.2018
High school or equivalent -
Delaware Valley Charter High School
Some College (No Degree) - Business
Montgomery County Community College