Genell Skibinski
Eynon
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self-employeed
Eynon
05.2024 - Current
- Analyzed industry trends to develop competitive strategies.
- Implemented quality assurance processes to ensure product excellence.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Created marketing campaigns to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
POLICE DISPATCHER
UNIVERSITY OF SCRANTON POLICE DEPARTMENT
07.2013 - 05.2022
- Assumed duties of Operations Manager on an interim basis, which included the department’s Accounts Payable and Department Budget responsibilities.
- Made departmental purchases through PO’s for all departmental needs.
- Answering incoming emergent and non-emergent phone calls while rapidly interrogating callers to determine correct course of action to assist in their needs.
- Speak with all walk-ins to the station and assist with their inquiries.
- Enter and maintain information in Report Exec Computer Aided Dispatch system.
- Monitor Simplex system for any alarms that are received and dispatch appropriate assistance.
- Monitor surveillance cameras and review video surveillance system for specific incidents as needed.
- Monitor and Utilize radio system for both University Police and outside agencies.
- Perform Emergency Notifications for campus wide emergencies and other needed notifications.
- Assisted in choosing computer based radio communication system and updated emergency notification system.
- Dispatch appropriate units to both emergent and non-emergent calls for service both on campus and surrounding areas in coordination with Lackawanna County Communications Center and Scranton Police Department.
- Maintain and proficient with up to date Policy and Procedure book pertaining to Police Operations and the University of Scranton.
- Assisted in forming a 'Quick Reference Sheet' for emergency phone handling in relation to Bomb Threats, Active Assailant, Mental Crisis phone calls.
- Retrieve data regarding student or vehicle information utilizing multiple University systems and data bases.
- Include incident contact information and other pertinent narrative information for officers’ reports through CAD system.
- Maintain a good working relationship with County Communication Center and speak with them regularly for assistance in dispatching outside agencies or retrieving information for officers from NCIC.
- Remain proficient with Policies and Procedures, Forms, Dispatch Documents and other needed documents.
- Familiar with protocols during University wide emergency situations or situations in which emergency operations would take place. Ie, Power outages.
- Attend all available trainings and suggest trainings for dispatchers such as APCO Active Shooter Training.
- Communicate with appropriate departments for system troubles, failures, or upgrades.
- Knowledge with Title 22 pertaining to private University Police jurisdictional boundaries and other governing factors for The University of Scranton Police Department.
- Interact with all University Police Department staff and Student Officers.
- Participated in hiring process for a dispatchers for the University of Scranton Communications Center.
- Train new employees to University Police Communications.
- Assist in training University Police Officers and other appropriate staff with new communication equipment as it is introduced to the communications center. Ie, Report Exec CAD system, Blackboard Transaction, Everbridge Manager ENS system, computer based Radio System, video surveillance system and all upgrades.
- Obtain appropriate system and door accesses to new employees.
- Available for phone calls from other dispatchers or coworkers with any dispatch issues that may arise while off shift.
- Available for shift coverage when needed due to low staffing.
- Familiar with Works system to approve purchases and complete reports through University purchasing accounts.
- TAC officer for University of Scranton Police department for JNET and NCIC. Established and manage ever eligible employees’ access to the JNET/NCIC system. UPD is now in compliance with PSP protocols.
- Responsible for distributing proper door keys during night and weekend hours in order to assist Events and Res Life staff.
- Capable of Video surveillance extraction to assist other outside agencies in emergent situations.
- Monitor additional alarms for the University of Scranton including newly added cooler alarms and notifying the proper authorities of the issues.
DISPATCHER
LACKAWANNA COUNTY COMMUNICATIONS CENTER
05.2016 - 08.2016
- Answering 911 telephone calls, providing Emergency Medical Dispatching to callers, Dispatching Fire, EMS, and Police to emergency situations, working in a team oriented environment to ensure public safety and safety of emergency services workers, providing information and support to emergency services workers.
- Maintain current APCO Telecommunicator, APCO EMD, and APCO Active Shooter certifications, and clearances for NCIC database.
RECEPTIONIST
MEMORIAL VETERINARY HOSPITAL
01.2012 - 07.2013
- I worked answering phone calls from clients to set up routine exam visits for pets.
- I worked in a team oriented environment, to provide the best experience for the clients and their pets, by checking them in, in a timely fashion.
- Also by checking them out and providing billing information when requested, and making follow up calls to clients post visit.
- I also performed file keeping of all clients at the hospitals location.
DISPATCHER
LACKAWANNA AMBULANCE
01.2011 - 01.2012
- Worked dispatching ambulances to both emergencies, and routine transport calls.
- Provided emergency care at the EMT B level.
- Working in a team oriented environment to provide the best patient care available, working one on one with a partner to provide care to members of the community.
- Also answered emergent and non-emergent phone calls, scheduled patient transports, maintained records, and maintained patient confidentiality per company and HIPAA policy.
DISPATCHER
LACKAWANNA COUNTY COMMUNICATIONS CENTER
08.2008 - 01.2011
- Worked answering 911 telephone calls, providing Emergency Medical Dispatching to callers, Dispatching Fire, EMS, and Police to emergency situations, working in a team oriented environment to ensure public safety and safety of emergency services workers, providing information and support to emergency services workers.
Education
Business Management -
WILKES UNIVERSITY
01.2005
High School Diploma -
VALLEY VIEW HIGH SCHOOL
01.2002
Skills
- Customer service
- Quality assurance
- Budget management
- Social media marketing
- Data entry
- Emergency response
- Communication skills
- Problem solving
- Inventory control
- Operational efficiency
- Problem-solving aptitude
- Policy development
- Continuous improvement
- Records organization and management
- Time management abilities
- Inventory management
- Reliability
- Budgeting and cost control
- Scheduling
- Active listening
- Time management
- Customer relations
- Analytical skills
- Calendar management
- Small business operations
- Team collaboration
Certification
- CPR experience
- APCO Telecommunicator
- APCO EMD
- APCO Active Shooter
- APCO Introduction to Tactical Dispatch
- Mental Health and Substance Abuse First Aid
- Former EMT-B
Timeline
Small Business Owner
Self-employeed
05.2024 - Current
DISPATCHER
LACKAWANNA COUNTY COMMUNICATIONS CENTER
05.2016 - 08.2016
POLICE DISPATCHER
UNIVERSITY OF SCRANTON POLICE DEPARTMENT
07.2013 - 05.2022
RECEPTIONIST
MEMORIAL VETERINARY HOSPITAL
01.2012 - 07.2013
DISPATCHER
LACKAWANNA AMBULANCE
01.2011 - 01.2012
DISPATCHER
LACKAWANNA COUNTY COMMUNICATIONS CENTER
08.2008 - 01.2011
Business Management -
WILKES UNIVERSITY
High School Diploma -
VALLEY VIEW HIGH SCHOOL
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