Genesis Valedon
Lancaster
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
MSR
Finanta Credit Union
08.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Boosted sales revenue by developing and implementing strategic sales plans.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Balanced teller drawers and ATM cash.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Server
Scorz Bar & Grill
02.2023 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Relationship Banker
First National Bank
01.2022 - 08.2024
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Boosted sales revenue by developing and implementing strategic sales plans.
Education
High School Diploma -
J.P McCaskey Highschool
Lancaster, PA06.2021
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Computer skills
Languages
Spanish
Full Professional
Timeline
MSR
Finanta Credit Union
08.2024 - Current
Server
Scorz Bar & Grill
02.2023 - 08.2024
Relationship Banker
First National Bank
01.2022 - 08.2024
High School Diploma -
J.P McCaskey Highschool
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