Genevieve Veneski
Landisville
Summary
Seasoned Operating Partner with a solid background in managing and improving operational processes. Possess robust skills in strategic planning, team leadership and financial management. Have led teams to enhance performance while reducing costs, showcasing strengths in problem-solving, decision-making and project management. Markedly impacted previous organizations through efficiency improvements and cost reduction strategies.
Overview
20
20
years of professional experience
Work History
Training Operating Partner
Panera Bread, LLC
Landisville
12.2017 - Current
- Identified training needs within the organization and developed training plans accordingly.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Managed company-wide budgeting process ensuring compliance with organizational goals.
- Monitored employee performance against established goals and provided feedback accordingly.
- Established and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Reviewed financial statements to identify areas for cost savings or revenue improvement.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Home Care Provider
Self Employed Services
Landisville
05.2006 - 12.2018
- Assisted elderly Parent with daily activities such as bathing, dressing, and grooming.
- Monitored vital signs such as blood pressure and temperature.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Maintained accurate records of patient care services provided.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Ran errands for parent and drove to appointments to maintain wellness and support daily living needs.
Manager
Grand Central Bagel
Lancaster
04.2007 - 12.2017
- Assisted with kitchen preparation during peak times as needed.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Updated computer systems with new pricing and daily food specials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Bartender/Server
The Olde Spring House
Columbia
03.2005 - 04.2007
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
Desktop Publishing Certificate - Graphic And Digital Design
Pennsylvania College of Art And Design
Lancaster, PA05-2000
High School Diploma -
Linden Hall
Lititz, PA05-1999
Some College (No Degree) - Diagnostic Medical Sonography
Pennsylvania College of Nursing
Lancaster, PASome College (No Degree) - Business
Pennsylvania State University
York, PASkills
- Employee training
- Budget management
- Inventory control
- Financial analysis
- Staff scheduling
- Performance monitoring
- Operational excellence
- Organizational development
- Data-driven decision making
- Training and coaching
- Facilities management
- Knowledgeable in Excel, Word, Outlook, Workday, Teams, Salesforce
- New hire on-boarding
- Leadership training
Timeline
Training Operating Partner
Panera Bread, LLC
12.2017 - Current
Manager
Grand Central Bagel
04.2007 - 12.2017
Home Care Provider
Self Employed Services
05.2006 - 12.2018
Bartender/Server
The Olde Spring House
03.2005 - 04.2007
Desktop Publishing Certificate - Graphic And Digital Design
Pennsylvania College of Art And Design
High School Diploma -
Linden Hall
Some College (No Degree) - Diagnostic Medical Sonography
Pennsylvania College of Nursing
Some College (No Degree) - Business
Pennsylvania State University