Geo Dotsicas
Philadelphia,PA
Summary
Experienced with client interaction, problem-solving, and communication. Utilizes skills in addressing client needs and streamlining support processes. Track record of maintaining high client satisfaction and fostering positive customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Support Associate
Fiserv
King Of Prussia, PA
05.2024 - Current
- Provided exceptional support to clients by addressing inquiries and resolving issues effectively.
- Preformed level 2 product support for merchants and agents using Fiserv's Cardpointe, Bluepay, and Transax gateways through inbound ticketing system and directly on the phone.
- Handled merchant and ISV fraud investigations by reviewing notifications of suspected fraudulent activity, disabling and re-enabling gateway access as needed, and providing tailored solution options.
- Assisted in training new hires on the BluePay system, providing guidance on processes, troubleshooting, and best practices to ensure efficient and accurate use.
Air Transportation
United States Air Force
Dover, DE
07.2019 - 01.2026
- Prepared load plans for out bounding planes ensuring each aircraft is properly balanced before takeoff
- Preformed safety briefs and lead teams to the flight line to unload aircraft using a 60k tunner and 25k halverson
- Handled, transported, loaded, unloaded and stored hazardous materials onto and off of aircraft
- Managed equipment files and distributed mandatory equipment to over 100 members within the unit
Coach
JK Gymnastics
Broomall, PA
- Facilitated and lead group classes of 10-20 children that are 12 and under
- Designed class schedules for kids based on their appropriate skill level to help further their gymnastic abilities
- Ensured members are correctly performing each exercise/drill to prioritize their safety
- Actively seek a variety of teaching methods to effectively cater to different learning styles
Education
High School -
Springfield High School
Springfield, PA06.2019
Skills
- Leading and directing small groups
- Customer Service & Relationship Management
- Account Support & Troubleshooting
- Client Issue Resolution & Escalation Handling
Certification
NASM Personal Training Certification
Timeline
Client Support Associate
Fiserv
05.2024 - Current
Air Transportation
United States Air Force
07.2019 - 01.2026
Coach
JK Gymnastics
High School -
Springfield High School