Geo Dotsicas
Philadelphia,PA
Summary
Experienced with client interaction, problem-solving, and communication. Utilizes skills in addressing client needs and streamlining support processes. Track record of maintaining high client satisfaction and fostering positive customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Support Associate
Fiserv
05.2024 - Current
- Provided exceptional support to clients by addressing inquiries and resolving issues effectively.
- Preformed level 2 product support for merchants and agents using Fiserv's Cardpointe, Bluepay, and Transax gateways through inbound ticketing system and directly on the phone.
- Handled merchant and ISV fraud investigations by reviewing notifications of suspected fraudulent activity, disabling and re-enabling gateway access as needed, and providing tailored solution options.
- Assisted in training new hires on the BluePay system, providing guidance on processes, troubleshooting, and best practices to ensure efficient and accurate use.
Air Transportation
United States Air Force
07.2019 - 01.2026
- Prepared load plans for out bounding planes ensuring each aircraft is properly balanced before takeoff
- Preformed safety briefs and lead teams to the flight line to unload aircraft using a 60k tunner and 25k halverson
- Handled, transported, loaded, unloaded and stored hazardous materials onto and off of aircraft
- Managed equipment files and distributed mandatory equipment to over 100 members within the unit
Coach
JK Gymnastics
- Facilitated and lead group classes of 10-20 children that are 12 and under
- Designed class schedules for kids based on their appropriate skill level to help further their gymnastic abilities
- Ensured members are correctly performing each exercise/drill to prioritize their safety
- Actively seek a variety of teaching methods to effectively cater to different learning styles
Education
High School -
Springfield High School
Springfield, PA06.2019
Skills
- Leading and directing small groups
- Customer Service & Relationship Management
- Account Support & Troubleshooting
- Client Issue Resolution & Escalation Handling
Certification
NASM Personal Training Certification
Timeline
Client Support Associate
Fiserv
05.2024 - Current
Air Transportation
United States Air Force
07.2019 - 01.2026
Coach
JK Gymnastics
High School -
Springfield High School