Summary
Overview
Work History
Education
Skills
Affiliations
Amwell Core Value Award Winner 2021
Timeline
Generic

GEORGE DENLIKER

Senior Solutions Consultant
Philadelphia,PA

Summary

Dependable Solutions Consultant skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Keen to help companies connect clients with solutions to perfectly meet needs while driving internal revenue growth.


Thrived in dynamic, client-facing environments, excelling in creating tailored solutions and fostering strong client relationships. Developed transferable skills in strategic planning and systems integration. Seeking to leverage these strengths in new field, contributing innovative approaches and impactful solutions.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

SR. Solutions Consultant

Amwell
Boston, MA
02.2021 - Current
  • Participate as an expert resource in key presentations by leading product demonstrations and overviews for customers, investors and business partner meetings
  • Recommended specific Amwell products to customers based on unique technical requirements of each.
  • Work closely with Product Management to master the Amwell product suite and its key features, capabilities, and limitations
  • Work with Commercial Enablement and Training to provide ongoing product training to Sales and Account Management
  • Review RFP responses for accuracy and completeness
  • Participate as a core team at major industry events
  • Core Value Award winner in 2021

Implementation Manager

Amwell
Boston, MA
04.2018 - 02.2021
  • Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
  • Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
  • Lead go-live activities, observing results, refining, and driving continuous delivery improvement
  • Manage implementation of varying levels of complexity from enterprise kickoff through launch
  • Collaborate effectively with cross functional teams
  • Conduct detailed client workflow discussions, with an accurate understanding of product capabilities

Level 2 Support Team Lead

Amwell
Boston, MA
05.2017 - 06.2018
  • Oversaw the level 2 support team’s day-to-day functions including queue management, escalation support, and priority management
  • Reduced response times for client inquiries by optimizing team workflows and communication channels.
  • Continuously raised the bar on performance standards by providing effective coaching sessions addressing individual needs based on comprehensive performance evaluations.
  • Implemented case escalation templates and processes to expedite average case resolve time
  • Provided support team with product and procedure updates to ensure consistency
  • Interviewed and trained new team members

Level 2 Support Specialist

Amwell
Boston, MA
01.2016 - 05.2017
  • Responded to level 2 escalations via phone or email and resolved issues in a timely manner
  • Troubleshooting of complex technical and product related customer problems
  • Required interdepartmental coordination to fulfill both patient and client needs
  • Monthly on-call schedule for after-hours support as needed

Server and Bartender

Darden (Yardhouse)
Boston, MA
06.2014 - 08.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Successfully managed multiple priorities while remaining professional and courteous under pressure
  • Acquired exceptional communication skills by interfacing with customers and exceeding expectations
  • Provide excellent customer service in a fast-paced environment
  • Train new hires

Server and Bartender

Brinker (Chilis)
Riverdale, NJ
08.2008 - 05.2014
  • Greeting customers in a friendly and welcoming manner
  • Accurately entering orders into the system and communicating complex orders to the kitchen staff
  • Quality control of orders prior to customer receiving those orders
  • Preparing check and collecting payment from customers

Education

Bachelor of Science - Health/Health care Administration Management

Southern New Hampshire University
Manchester, NH
01.2018 - 01.2019

Associate of Arts - Communication and Media Studies

Passaic County Community College
Paterson, NJ
09.2010 - 05.2012

Skills

  • Salesforce Experience

  • Project Management

  • Looker Proficiency

  • Highspot Proficiency

  • SharePoint

  • Camtasia/Snaggit

  • Training and mentoring

  • Sales support

  • Microsoft Suite Proficiency

  • Implementation and Support

  • JIRA Task Tracking

  • Proficient in Confluence

Affiliations

Vice President of the Philadelphia Liberty Tennis Association.

Amwell Core Value Award Winner 2021

Voted on by colleagues these awards highlight employees who have exemplified one of Amwell's Core Values strongly and consistently.

Timeline

SR. Solutions Consultant

Amwell
02.2021 - Current

Implementation Manager

Amwell
04.2018 - 02.2021

Bachelor of Science - Health/Health care Administration Management

Southern New Hampshire University
01.2018 - 01.2019

Level 2 Support Team Lead

Amwell
05.2017 - 06.2018

Level 2 Support Specialist

Amwell
01.2016 - 05.2017

Server and Bartender

Darden (Yardhouse)
06.2014 - 08.2015

Associate of Arts - Communication and Media Studies

Passaic County Community College
09.2010 - 05.2012

Server and Bartender

Brinker (Chilis)
08.2008 - 05.2014

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GEORGE DENLIKERSenior Solutions Consultant