Summary
Overview
Work History
Education
Skills
Timeline
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George Ferreira

Hanover

Summary

Dynamic & results-driven professional with extensive experience across retail & logistics sectors, notably at GameStop. Excelled in roles requiring constant attention to detail & adaptability, achieving high customer satisfaction & operational efficiency. Fluent in English & Spanish, combines excellent communication skills with sales expertise to drive success & create client relationships.

Overview

6
6
years of professional experience

Work History

Cashier

GameStop
03.2019 - 11.2019
  • Greeted customers entering store & responded promptly to customer needs.
  • Welcomed customers & helped determine their needs.
  • Operated cash register for cash & credit card transactions with excellent accuracy levels.
  • Built great relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, & join reward programs.
  • Restocked & organized merchandise in front lanes.
  • Assisted customers with returns, refunds & resolving transaction issues.
  • Counted money in cash drawers at beginning & end of shifts to maintain accuracy.
  • Answered questions about store policies & addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the store.
  • Addressed customer needs & made product recommendations to increase sales.

Private Dog Sitter

Dog Sitting
02.2021 - 10.2022
  • Supported clients during extended travels by providing consistent updates like photos & videos of their pets activities and wellbeing.
  • Ensured timely feeding, walking, & grooming routines for each dog under my care, resulting in contented & well cared for pets.
  • Maintained a safe and secure space for dogs by listening to strict house rules & guidelines set by the pet owners.
  • Maintained cleanliness within clients homes during sitting periods, ensuring a tidy living space upon their return.

Picker Packer

Alphabroder
11.2022 - 05.2023
  • Enhanced order accuracy by carefully picking & packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Always kept the work floor clean by helping out & performing proper “Housekeeping” steps.

Warehouse Forklift Operator

Geodis Logistics
08.2024 - 11.2024
  • Wrapped pallets in plastic wrap & attached merchandise tags to prepare for shipping.
  • Built pallets & loads for partial & mixed pallets, wrapped finished pallets & staged pallets & loads into truck when ready for shipment.
  • Worked with racking systems & loaded or unloaded pallets, pulling & placing pallets on or off of vertical product racking systems & trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled & organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.

Phone Sales Representative

OSL Retail Services
12.2024 - 02.2025
  • Answered questions about company offerings with knowledgeable responses about products, services, & deals.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers & customers & helped independently resolve common issues.
  • Collaborated with team members to share the best practices, enhancing overall team performance.
  • Built relationships with customers using strong persuasion & active listening skills.

Education

Franklin D, Roosevelt
Brooklyn, NY
06.2019

Skills

  • Goal oriented
  • Closing techniques
  • Script memorization
  • Attention to detail
  • Adaptability & dependability
  • Stress tolerance
  • Negotiation & persuasion
  • Sales expertise
  • Fluent in English & Spanish
  • Positive attitude
  • Quick thinking
  • Multitasking Abilities
  • Excellent communication

Timeline

Phone Sales Representative

OSL Retail Services
12.2024 - 02.2025

Warehouse Forklift Operator

Geodis Logistics
08.2024 - 11.2024

Picker Packer

Alphabroder
11.2022 - 05.2023

Private Dog Sitter

Dog Sitting
02.2021 - 10.2022

Cashier

GameStop
03.2019 - 11.2019

Franklin D, Roosevelt

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George Ferreira