George Koustoumpardis

Major Focus Areas:

• Planning and implementation of performance improvement and quality assurance programs.
• Determination of quality department standards, practices, and procedures.
• Implementation of a quantifiable method to qualify each harvest with in-depth analysis of samples and extensive tasting and notes for each lot.
• Development of final coffee products and blends, depending on the Sales department's needs and guidelines from the CEO.
• Development of new innovative products, connecting industry-leading manufacturers with the company, and actively being part of developing such products.
• Development of roasting profiles, weekly evaluation of roasts, adjustments where necessary.
• Development of evaluation procedures for harvesting, processing, drying, dry milling, and storing coffee-related products.
• Creating and maintaining several databases and spreadsheets to track statistical data.
• Establish and track quality department goals and objectives.
• Implementation of various methods to statistically improve and monitor various aspects of the final product.
• Recording, analyzing, and distributing statistical information.
• Consolidation of data between harvest, wet mill, drying space, and warehouse.
• Training and coaching existing and new employees on multiple investigative case types and internal control processes.
• Collecting production samples regularly and performing detailed quality inspections.
• Providing information to the CEO & Administration on inventory, harvest, sales, and performance when requested.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Developing and maintaining relationships with customers and suppliers through account development.
• Delivering business strategy and developed systems and procedures to improve operational quality and team efficiency.

Other Roles:

• Director of Logistics
• IT implementation and support
• Web Development and maintenance
• Data Analysis
• Ex-Sales agent
• Customer Support

• Screened calls and emails and responded accordingly to support executive correspondence.
• Used advanced software to prepare documents, reports and presentations.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized and coordinated conferences and monthly meetings.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Facilitated training and onboarding for incoming office staff.
• Transcribed meeting minutes to support sales, business development and senior management teams.

• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations

• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Cleaned counters, machines, utensils and seating areas daily.

• Customized training strategies based on individual barista knowledge, experience and strengths.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.