George Lockard
Williamsport,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. As a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities I maintained professional relationships to increase profitability and drive business results. My past work experiences gave me top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I also enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Being a collaborative leader with dedication to partnering with coworkers has given me the experience of a team player which aided me to build strength in maintaining diverse relationships in a fast pace setting.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Phoenix Data Inc.
11.1999 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Work on quotes and write up orders for customers.
Receiving Department and Courier Service
Susquehanna Health System
05.1984 - 11.1999
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintain flow of material and equipment throughout Health System.
- Coordinate couriers for prompt pickups and drop offs to satellite offices.
- Handle incoming calls for supplies along with stat pickups throughout Health System.
Education
High School Diploma -
Williamsport Area Senior High School
Williamsport, PA06.1979
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Phoenix Data Inc.
11.1999 - Current
Receiving Department and Courier Service
Susquehanna Health System
05.1984 - 11.1999
High School Diploma -
Williamsport Area Senior High School
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