Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Links
Generic

Geraldine Luciano

Allentown,PA

Summary

Detail-oriented professional with experience in Data Entry, Document Review, Customer Service, Quality Assurance, and E-commerce development. Entry-level proficiency in AI, Data Analytics, SQL, and Tableau. Eager to transition into an entry-level Data Analyst role, bringing strong analytical skills and a customer-centric approach to ensure data accuracy and integrity. Enthusiastic about contributing to innovative projects and supporting organizational growth through data-driven insights.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Collection Specialist (Contractor)

Generalist AI, Inc
12.2024 - 07.2025
  • Successfully gathered, organized and validated data such as images, text, audio, and sensor inputs.
  • Collaborated with robotics and AI teams to align data efforts with project goals.
  • Ensured data accuracy and conducted quality checks.
  • Completed 8 unique tasks daily to ensure an eclectic variety for data collection.
  • Adhered to strict data privacy and security protocols.

Temporary Data Breach Specialist

Integreon Managed Solutions
08.2024 - 12.2024
  • Managed data breach responses and ensured data security.
  • Reviewed over 100 batches per hour for the client.
  • Carefully and efficiently looked for leaked data.

Data Entry Operator II

TDB Communications, Inc
01.2023 - 08.2024
  • Improved data accuracy and efficiency by streamlining entry processes, reducing errors by 98% and enhancing system performance.
  • Achieved a 5-star rating for all tasks.
  • Optimized the veteran referral process, completing phase 1 pre-work and scheduling timely appointments by 95% in phase three.

Independent Online Seller

Poshmark
04.2016 - 07.2024
  • Increased customer satisfaction by 20% through personalized interactions and achieved a 98% improvement in issue resolution year over year.
  • Ensured quick shipping with an average of 3 days and maintained a perfect customer rating of 5.0/5.

Document Reviewer

Consilio, LLC
07.2021 - 09.2022
  • Enhanced document accuracy by 25% through meticulous review of 100+ documents daily.
  • Safeguarded PHI privacy and confidentiality resulting in zero privacy breaches.
  • Analyzed available information and data to inform audit review process.

Education

Bachelor of Science - Psychology

Penn State World Campus
Remote
12.2020

Associate's - Liberal Arts

Lehigh Carbon Community College
Schnecksville, PA
08.2020

Associate's - General Studies

Lehigh Carbon Community College
Schnecksville, PA
08.2019

Skills

  • AI
  • Documentation Review (1 year)
  • Microsoft Office (5 years)
  • Data Analysis
  • Data entry (2 years)
  • Spanish (10 years)
  • Customer service
  • Tableau

Certification

  • NYU Tandon School of Engineering Tableau Data Analytics Certificate July 2024 to Present
  • Google IT Support Professional Certificate
  • Healthcare Administrative Assistant Certificate September 2022 to Present
  • LCCC PATH December 2017 to Present
  • Customer Service Certificate August 2017 to Present
  • Careerlink PA

Timeline

Data Collection Specialist (Contractor)

Generalist AI, Inc
12.2024 - 07.2025

Temporary Data Breach Specialist

Integreon Managed Solutions
08.2024 - 12.2024

Data Entry Operator II

TDB Communications, Inc
01.2023 - 08.2024

Document Reviewer

Consilio, LLC
07.2021 - 09.2022

Independent Online Seller

Poshmark
04.2016 - 07.2024

Bachelor of Science - Psychology

Penn State World Campus

Associate's - Liberal Arts

Lehigh Carbon Community College

Associate's - General Studies

Lehigh Carbon Community College

Links

  • Https://public.tableau.com/app/profile/geraldine.luciano/vizzes
  • Https://www.linkedin.com/in/geraldine-luciano-63a963151

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