Proven leader with extensive experience in operations and sales management, notably at Sirenis Premium Travelers. Excelled in enhancing team performance and customer satisfaction through exceptional communication and problem-solving skills. Demonstrated adaptability and a positive attitude, significantly contributing to the achievement of company goals.
The ULC Head VO coordinates and supervises the processes carried out in the sales contracts of the Verification department for all the Ultimate Leisure Club resorts, in addition leading the VO's. It is his/her responsibility that the VO's tasks and activities are performed in accordance with established procedures, in a professional and effective manner and following the guidelines set by management, in order to assist in the achievement of ULC's goals.
Selling Vacational Memberships
Head VO for the VO department in Resort Grand Sirenis Riviera Maya. The main objective of the VO is to read and validate the sales contracts issued by the SPT sites, the VO reaffirms with the prospects the terms & conditions of their contract.
Operations manager for the fly and buy program for AM Resorts - UVC Vacation Club. Organize, channel and process reservations as well as maintaining a good business relationship with the travel agencies. Operations manager for the fly and buy program for AM Resorts - UVC Vacation Club. Organize, channel and process reservations as well as maintaining a good business relationship with the travel agencies.
Operations manager minivac - fly and buy program for Prestige Travelers, part of the Azul- and El Dorado hotel chain. Processing and planning reservations, as well as maintaining a good relationship with the travel agencies.Operations manager minivac - fly and buy program for Prestige Travelers, part of the Azul- and El Dorado hotel chain. Processing and planning reservations, as well as maintaining a good relationship with the travel agencies.
Head of the verification department and after sales team, I was also member of the executive comity. Head of the verification department and after sales team, I was also member of the executive comity.
Selling loyalty program and vacational packages to people from various continents, the last year I entered administration and became a contracts verification officer, after sales client services also was an important part of the job. Selling loyalty program and vacational packages to people from various continents, the last year I entered administration and became a contracts verification officer, after sales client services also was an important part of the job.
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Team Management
Flexible and Adaptable
Multitasking
Calm Under Pressure
Excellent Communication
Dependable and Responsible
Computer Skills