Gerardo Garcia
Houston
Summary
Motivated and reliable individual with a solid background in valet and wash operations. Recognized for strong attention to detail and effective communication, committed to improving customer experiences in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Valet
Sewell Cadillac
Houston, TX
06.2021 - Current
- Parked and retrieved vehicles efficiently in high-volume environment.
- Assisted customers with vehicle inquiries, enhancing service experience and satisfaction.
- Maintained cleanliness and organization of parking areas to ensure safety compliance.
- Monitored vehicle security, reporting any suspicious activities promptly to management.
- Provided exceptional customer service by addressing concerns and resolving issues swiftly.
- Collaborated with team members to streamline parking operations during peak hours.
- Trained new valet attendants on operational procedures and customer interaction standards.
Wash Technician
Sewell Cadillac
Houston, TX
06.2021 - Current
- Operated washing equipment to ensure vehicles maintained high-quality appearance.
- Conducted thorough inspections of vehicles pre- and post-wash for quality assurance.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Trained new staff on proper washing techniques and safety protocols.
- Collaborated with service team to prioritize vehicle wash schedules efficiently.
Porter
Momentum BMW
Houston, TX
08.2019 - 03.2020
- Assisted service department by preparing vehicles for customer pick-up and drop-off.
- Maintained cleanliness and orderliness of dealership premises, enhancing customer experience.
- Collaborated with team members to improve operational processes and reduce wait times.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Stored supplies safely and securely to prevent theft and damage.
- Completed sweeping, mopping, and window-cleaning.
Education
A&P Certification -
Universal Technical Institute
Houston, TX06-2027
High School Diploma -
Elsik High School
Houston, TX06-2018
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Team collaboration
- Reliability and punctuality
- Clean driving record
- Professional appearance
- Valid Driver's license
- Multitasking and organization
- Attention to detail
- Team player mentality
- Vehicle parking and retrieval
- Memory retention
- Loading and unloading
- Stress tolerance
- Standard vehicle operation
- Manual and automatic driving
Languages
Spanish
Native or Bilingual
Timeline
Valet
Sewell Cadillac
06.2021 - Current
Wash Technician
Sewell Cadillac
06.2021 - Current
Porter
Momentum BMW
08.2019 - 03.2020
A&P Certification -
Universal Technical Institute
High School Diploma -
Elsik High School