Gerri Jones
Pittsburgh
Summary
Dynamic and compassionate professional with experience at Thoughtful Choice, excelling in personal care and customer service. Proven ability to enhance patient wellbeing through effective communication and meticulous attention to detail. Skilled in managing medication schedules and fostering positive relationships, ensuring high-quality support for individuals with diverse needs.
Overview
10
10
years of professional experience
Work History
Home Care Aide
Thoughtful Choice
06.2019 - 02.2023
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
Dietary Aide
Montefiore Hospital
03.2017 - 02.2018
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
Teaching Assistant
Swissvale Learning Center
01.2016 - 02.2017
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Contributed to positive learning environment by addressing individual student needs, promoting equity and inclusion.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
Associate
Panera Bread
11.2015 - 01.2016
- Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Received numerous commendations from management for exceptional teamwork and dedication to providing exceptional customer service.
- Managed inventory levels of ingredients and supplies, minimizing waste and ensuring availability of necessary items.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
Student Nursing Assistant
Generation Pittsburgh
09.2014 - 12.2014
- Provided top-quality personal care to patients, including bathing, dressing, feeding, and mobility assistance.
- Contributed to a safe and clean environment by maintaining compliance with infection control protocols and standards.
- Continuously expanded knowledge base through regular attendance at professional development workshops and seminars related to nursing best practices.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Dietary Assistant
Seneca Place UPMC
10.2012 - 02.2014
- Managed cash register operations accurately.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Managed cash register operations accurately while maintaining security protocols to prevent fraud incidents.
Education
Addiction Counseling
Community College of Allegheny County
Pittsburgh, PASkills
- Customer service
- Time management
- Multitasking
- Cash handling
- Excellent communication
- Team supervision
- Adaptability and dependability
- Attention to detail
- Multitasking and organization
- Hospitality and accommodation
- Creative thinking
Timeline
Home Care Aide
Thoughtful Choice
06.2019 - 02.2023
Dietary Aide
Montefiore Hospital
03.2017 - 02.2018
Teaching Assistant
Swissvale Learning Center
01.2016 - 02.2017
Associate
Panera Bread
11.2015 - 01.2016
Student Nursing Assistant
Generation Pittsburgh
09.2014 - 12.2014
Dietary Assistant
Seneca Place UPMC
10.2012 - 02.2014
Addiction Counseling
Community College of Allegheny County
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