Ghada Elkazzaz
Mechanicsburg
Summary
Dedicated Childcare Director with extensive experience in early childhood education, program management, and staff leadership. Skilled at creating nurturing and educational environments, developing curriculum, and fostering positive relationships with children, parents, and staff. Fluent in English and Arabic, with basic French. Committed to supporting children’s growth while ensuring efficient and compliant program operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Infant Teacher & Classroom Leader
Graceway Academy – Mechanicsburg, PA
Mechanicsburg
09.2024 - Current
- Plan and implement daily learning activities to promote infant development and safety
- Supervise classroom staff to ensure quality care and adherence to regulations
- Communicate regularly with parents about children’s progress and developmental milestones
- Support onboarding and mentoring of new staff to maintain consistent care quality
Customer Service & Support Manager
Furqan Group – Online Education & IT Platform
10.2020 - 08.2023
- Led a team of customer service representatives, improving response time and client satisfaction
- Developed training programs to enhance staff performance and workflow efficiency
- Managed client inquiries and resolved issues promptly while maintaining high service standards
- Coordinated with management to implement operational improvements in customer support
After School Program Manager
Promising Generation Acadmey
05.2015 - 06.2018
- Managed after-school programs for children, overseeing daily activities and staff schedules
- Developed educational and recreational activities to promote learning and engagement
- Supervised and trained staff to ensure safe and effective program operations
- Maintained regular communication with parents regarding children’s progress and program updates
Education
Bachelor of Arts - English Literature
Alexandria University
Alexandria , Egypt 09.2008 - 05.2012
Skills
- Childcare & Education
- Designing and implementing age-appropriate curriculum and enrichment programs
- Managing classroom activities to support child development and safety
- Creating a nurturing, inclusive, and engaging learning environment
Leadership & Management
- Supervising and mentoring staff, ensuring high-quality care standards
- Scheduling, coordinating, and managing programs and classroom operations
- Training staff on best practices, safety protocols, and curriculum implementation
Parent & Community Engagement
- Building strong communication with parents about child progress and program updates
- Collaborating with school administrators and community partners to enhance programs
Operational & Administrative Skills
- Quality control and compliance with childcare regulations and safety standards
- Managing budgets, resources, and program logistics
- Proficient in MS Office, scheduling software, and administrative documentation
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Elementary
Certification
- Required Health and Safety Training — Early Learning Professionals — better kids care
- Child Development Associate (CDA) – Recognized credential for early childhood educators.
- Staff Training & Development – Focused on coaching and mentoring.
- Quality control training.
- Customer relations and public engagement training.
- Recruitment and staff selection training.
Timeline
Infant Teacher & Classroom Leader
Graceway Academy – Mechanicsburg, PA
09.2024 - Current
Customer Service & Support Manager
Furqan Group – Online Education & IT Platform
10.2020 - 08.2023
After School Program Manager
Promising Generation Acadmey
05.2015 - 06.2018
Bachelor of Arts - English Literature
Alexandria University
09.2008 - 05.2012