GIANCARLO BONISSI
Independent Lawyer
Panama City
Summary
Results-driven professional with a diverse background in law, customer service, and sales. Adept at leveraging strong communication, teamwork, and technical skills to contribute to organizational growth. Committed to continuous learning and professional development.
Overview
12
12
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Executive
Radius
07.2024 - 04.2025
- Nissan Insurance Sales.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Corporate Sales Execute
Iterum Panama/National Retail Solutions Project.
Panama, Ciudad De Panama
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Senior Clerk III
Superior Court of the Civil Circuit
01.2022 - 12.2022
- Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Set up meetings and organized supporting materials.
Associate Public Defender
Public Defender's Office
01.2021 - 12.2021
- Family Section.
- Prepared detailed case reports for supervising attorneys, facilitating informed decision-making on allocation of resources or additional support needed.
- Managed a high caseload effectively, prioritizing cases based on urgency and complexity.
Senior Clerk
Judicial Branch
01.2019 - 12.2019
- Supreme Court of Justice.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Created and maintained detailed records of all office activities.
Court Clerk
Judicial Branch
01.2018 - 12.2018
- Supreme Court of Justice.
Customer Service Agent
EGS
01.2015 - 12.2016
- Technical Support for VERIZON WIRELESS Project.
Salesperson
Bershka
01.2014 - 12.2014
- Part-time sales and warehouse assistance.
Education
Bachelor’s Degree - Law and Political Science
Universidad Latina de Panamá
High School Diploma - Commerce with Specialization in Bilingual Accounting
Instituto Panamericano
12.2012
Skills
- Responsibility & Punctuality
- Strong Communication
- Advanced Computer Knowledge
Certification
Third Year, Instituto Técnico Don Bosco
References
Ana, Gonzalez, Public Defender, 6550-5343
Timeline
Customer Service Executive
Radius
07.2024 - 04.2025
Corporate Sales Execute
Iterum Panama/National Retail Solutions Project.
01.2023 - Current
Senior Clerk III
Superior Court of the Civil Circuit
01.2022 - 12.2022
Associate Public Defender
Public Defender's Office
01.2021 - 12.2021
Senior Clerk
Judicial Branch
01.2019 - 12.2019
Court Clerk
Judicial Branch
01.2018 - 12.2018
Customer Service Agent
EGS
01.2015 - 12.2016
Salesperson
Bershka
01.2014 - 12.2014
Bachelor’s Degree - Law and Political Science
Universidad Latina de Panamá
High School Diploma - Commerce with Specialization in Bilingual Accounting
Instituto Panamericano
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