Gianna Bolster
Harrisburg
Summary
Motivated student with a strong desire to apply academic knowledge in practical settings. Effective communicator with a collaborative approach, ready to contribute innovative ideas and a strong work ethic to any team. Experienced in engaging with diverse age groups, including children and adults.
Overview
5
5
years of professional experience
Work History
Campus Dining Operations
Christendom College
Front Royal
01.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed and addressed customer needs promptly to enhance overall satisfaction.
- Engaged customers in meaningful conversations, utilizing strong interpersonal skills to build rapport.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers with face-to-face conversations.
- Managed operation of various machinery and tools, ensuring safety and efficiency in execution.
Cold Stone Creamery Shift Leader
Cold Stone Creamery
Harrisburg
05.2023 - Current
- Oversaw daily operations of ice cream production and service to ensure quality and efficiency.
- Directed and supported employees to sustain high productivity and customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints effectively to maintain satisfaction.
- Educated team members on customer service techniques and product knowledge to enhance guest experiences.
- Monitored quality of products served to uphold brand standards.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff.
- Delegated tasks to employees and monitored task completion.
- Supervised the cleaning of dining areas, restrooms, and kitchen equipment to ensure safety and sanitation.
- Managed inventory levels and restocked supplies.
- Upheld company standards and compliance requirements for operations.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Monitored employee performance and provided feedback for improvement.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Fostered a team-oriented environment to increase morale and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Jewish Community Center Senior Counselor
Jewish Community Center
Harrisburg
05.2021 - 08.2025
- Supervised daily activities for children, ensuring safety and engagement.
- Planned and led group games and crafts to promote teamwork and creativity.
- Communicated children's progress and behavior to parents, strengthening partnerships and enhancing support.
- Trained and mentored junior counselors in child supervision best practices, improving overall team competency.
- Resolved conflicts among campers, promoting positive interactions and a supportive community atmosphere.
- Developed age-appropriate lesson plans based on campers' interests and needs.
- Implemented safety protocols to ensure a secure camp experience for all participants.
- Responded quickly and calmly in emergency situations.
- Organized small group activities for campers based on age level and interests.
- Administered first aid treatments as required by parents and guardians.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Participated in staff meetings discussing strategies for improving program effectiveness.
- Assisted homesick children, actively listening to concerns and providing emotional support.
- Watched behaviors, corrected issues, and looked for signs of deeper issues like abuse.
- Enforced discipline and policies to protect the safety of recreational activity participants.
- Encouraged positive social interaction among campers while promoting a respectful environment.
- Facilitated cooperative play among children from diverse backgrounds.
- Facilitated cooperative play among children from diverse backgrounds.
Education
High School Diploma -
Trinity High School
Camp Hill, PA05-2025
Natural Sciences
Christendom College
Front Royal, VA05-2026
Skills
- Food safety standards
- Food safety
- Event coordination
- Communication skills
- Counselor training
- Outdoor skills
- Camper safety
- Empathy and patience
- Camp leadership
- Role modeling
- Health and wellness
- Peer mentoring
- Training & Development
- Team leadership
- Conflict resolution
- Team collaboration
- Child development
Accomplishments
- Girl Scout Gold Award
Affiliations
- College Soccer
- Intramural Sports
- Student Activities Council
- Student Ambassador
Timeline
Campus Dining Operations
Christendom College
01.2026 - Current
Cold Stone Creamery Shift Leader
Cold Stone Creamery
05.2023 - Current
Jewish Community Center Senior Counselor
Jewish Community Center
05.2021 - 08.2025
High School Diploma -
Trinity High School
Natural Sciences
Christendom College