GIAVANNA YARBROUGH
Philadelphia
Summary
Dedicated and compassionate Pre-Occupational Therapy student entering junior year at Neumann University with a strong interest in healthcare and patient-centered service. American Red Cross CPR and First Aid certified with academic training in Anatomy & Physiology I and II. Experienced in customer service, communication, teamwork, and working efficiently in fast-paced environments. Seeking a healthcare position where I can utilize my interpersonal, organizational, and problem-solving skills while gaining valuable experience in a hospital setting.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
TOPGOLF
King of Prussia, PA
05.2026 - Current
- Deliver exceptional customer service in a high-volume environment while maintaining professionalism and accuracy.
- Communicate effectively with guests and team members to ensure a positive experience.
- Manage multiple priorities simultaneously in a fast-paced setting.
- Resolve guest concerns promptly and professionally.
- Process payments accurately and maintain transaction records.
- Demonstrate strong interpersonal, communication, and organizational skills.
Cashier / Cook
OREGON STEAKS
Philadelphia, PA
02.2023 - Current
- Provide friendly and efficient customer service in a fast-paced environment.
- Manage customer orders accurately in person and over the phone.
- Handle cash transactions and payment processing accurately.
- Maintain cleanliness, organization, and food safety standards.
- Demonstrate reliability, teamwork, and strong multitasking abilities.
Sales Associate
AMERICAN EAGLE OUTFITTERS
Springfield, PA
11.2025 - 05.2026
- Assisted customers with purchases and product selection while providing exceptional service.
- Built positive customer relationships through effective communication and problem-solving.
- Operated point-of-sale systems and processed transactions accurately.
- Maintained merchandise displays and store organization.
- Collaborated with team members to achieve operational goals.
Food Runner / Host
CHICKIE'S & PETE'S
Philadelphia, PA
06.2025 - 08.2025
- Welcomed guests and maintained a positive first impression.
- Managed seating arrangements and communicated wait times effectively.
- Coordinated with staff to ensure smooth and efficient service.
- Addressed guest questions and concerns professionally.
Cashier
SOUTHSIDE PIZZERIA
Philadelphia, PA
10.2021 - 01.2024
- Assisted customers with orders and payment processing.
- Maintained accurate cash handling procedures.
- Provided professional customer service in a high-volume environment.
- Maintained a clean and organized workspace.
Education
Bachelor of Science - Pre-Occupational Therapy
NEUMANN UNIVERSITY
Aston, PA05-2028
Skills
- Customer Service Excellence
- Patient & Guest Relations
- Professional Communication
- Front Desk Support
- Appointment Scheduling
- Team Collaboration
- Time Management
- Problem Solving
- Organization
- Attention to Detail
- Multitasking
- Cash Handling & POS Systems
- Conflict Resolution
Certification
- American Red Cross CPR Certification
- American Red Cross First Aid Certification
ADDITIONAL QUALIFICATIONS
- Junior Pre-Occupational Therapy student pursuing a healthcare career.
- American Red Cross CPR and First Aid Certified.
- Strong communication and interpersonal skills.
- Experienced working with diverse populations in fast-paced environments.
- Committed to professionalism, confidentiality, and quality service.
Timeline
Server
TOPGOLF
05.2026 - Current
Sales Associate
AMERICAN EAGLE OUTFITTERS
11.2025 - 05.2026
Food Runner / Host
CHICKIE'S & PETE'S
06.2025 - 08.2025
Cashier / Cook
OREGON STEAKS
02.2023 - Current
Cashier
SOUTHSIDE PIZZERIA
10.2021 - 01.2024
Bachelor of Science - Pre-Occupational Therapy
NEUMANN UNIVERSITY