Gilberto e Rudas G

• A member of the team that provides analytical, technical, and operational support to various terminals in different countries. These terminals provide support for infrastructure, networks, access ticketing services, validation, and correction of multiple errors at different levels, such as Level 1, Level 2, and in many cases, Level 3.
• Technical support for users in English and Spanish
• Assistance in the implementation of new technologies • User training on digital tools
• Monitoring and management of IT security systems
• Documentation of technical processes and procedures
• Collaboration on continuous improvement projects

Person in charge of validating the entire infrastructure and correct flow of the cash register systems, integrating the cash register with the point of sale provided by the bank.

Reporting to: 4

• Staff training in customer service and sales techniques
• Analysis of consumer trends and customer behavior
• Maintaining relationships with suppliers to ensure product quality and availability
• Integrated systems integration between SAP and points of sale
• Responsible for ensuring the security and integrity of the cash register and POS systems to prevent fraud or system breaches.
• Performing routine checks, updates,backups and troubleshooting to ensure the systems run smoothly and efficiently.

Contact person in Panama for the BAC Central America region for customer-bank platform integration issues, new point-of-sale developments, and vulnerability validation in new projects such as e-commerce.

• Extensive experience diagnosing and resolving connectivity issues in business environments.
• Experience implementing connectivity solutions for small and medium-sized businesses.
• Skill in configuring network devices and managing telecommunications infrastructure.
• Commitment to continuous updating in connectivity trends and technologies.
• Liaising between technical teams, vendors, and clients to ensure seamless integration of customer-bank platforms and point-of-sale systems.
• Conducting training sessions for internal teams and customers on connectivity solutions, security protocols, and best practices for system integration.