Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gilberto Velez-Galarza Jr.

Reading

Summary

Experienced with managing daily operations and providing exceptional customer service. Utilizes strong organizational skills. Maintain efficient. Track record of effective communication and teamwork to ensure customer satisfaction and operational success.

Overview

11
11
years of professional experience

Work History

Welcome Center Associate and Secruity

AARP (Hope Rescue Mission)
12.2024 - Current
  • Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Handled cash transactions accurately, maintaining proper accounting records for the center.
  • Contributed to team meetings by sharing ideas for process improvements that led to increased productivity levels within the center.

Sales Associate

AutoZone
02.2021 - 08.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Caterer Delivery Driver

Boscov Catering
04.2020 - 05.2020
  • Responsible for supplying Boscovs' restaurants with cold, frozen, and dry goods.
  • Provided friendly, courteous service to create a positive work environment.
  • Delivered outstanding customer service throughout the entire time working with Boscovs', resulting satisfied clients.

Lasor Operater

Reading Bakery Systems
01.2014 - 10.2017
  • Operated a laser machine center, interpreted engineering sheet metal designs and selected appropriate gauge thickness to meet design specifications.
  • Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
  • Uploaded proper program from machine control and established optimal laser cutting conditions.

Education

GED -

Department of Education Lawrence Massachusetts
Lawrence, MA

Skills

  • Excellent communication
  • Fluent English/Spanish
  • Organizational skills
  • 5 years of Leadership skills
  • Strong problem solver
  • Time management abilities
  • Trained new employees
  • Evaluated and supervised employees
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Self motivation
  • Industrial and production experience

Timeline

Welcome Center Associate and Secruity

AARP (Hope Rescue Mission)
12.2024 - Current

Sales Associate

AutoZone
02.2021 - 08.2021

Caterer Delivery Driver

Boscov Catering
04.2020 - 05.2020

Lasor Operater

Reading Bakery Systems
01.2014 - 10.2017

GED -

Department of Education Lawrence Massachusetts

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Gilberto Velez-Galarza Jr.