Gilson Johnny
Philadelphia
Summary
Dynamic and results-driven Sales and Account Management professional with over 9 years of experience in driving revenue growth, building strong client relationships, and delivering exceptional customer service. Consistently ranked among the top 5 performers within the division and honored with the Mobile All-Star Award for outstanding mobile sales achievements. Expertise in generating leads, closing deals, and exceeding sales targets through strategic networking, persuasive communication, and proficient use of CRM tools. Skilled in managing pipelines, fostering long-term partnerships, and leveraging technical proficiency to achieve ambitious business objectives.
Overview
18
18
years of professional experience
Work History
Account Manager and Business Consultant
Comcast
02.2016 - Current
- Mobile All Star Winner: Recognized for being the top mobile seller in the division and consistently exceeding quota all year.
- Ranked Top 10: Past 5 years have been ranked as a top 10 performer in the Division.
- Elite Chat Team Promotion – Selected to join the elite web-based inquiry team for exceptional performance and customer engagement.
- Manage customers through lead generation, pipeline management, and effective communication.
- Drive sales through outbound cold calling and lead follow-up using diverse techniques.
- Maintain and update prospect database to ensure accurate order fulfillment.
- Oversee large-scale construction project build-outs for new clients.
- Cultivate and maintain strong customer relationships while networking for future business opportunities.
Supervisor/Customer Service Associate
Republic Bank
10.2014 - 10.2015
- Provide superior customer service with a professional demeanor.
- Perform operational duties and respond to customer inquiries.
- Cross-promote bank products and services to strengthen relationships.
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Analyzed customer feedback to develop strategies for improved client satisfaction.
- Facilitated cross-departmental communication to streamline project execution and alignment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Research Assistant
Temple University
01.2014 - 05.2014
- Assisted Ph.D. student in Organic Chemistry lab with sample collection and analysis.
- Performed liquid phase extraction and column experiments on contaminated water.
- Maintained aseptic techniques and calibrated laboratory equipment accurately.
- Conducted literature reviews to support research projects and enhance knowledge base.
- Collaborated with faculty and peers to design experiments and analyze data effectively.
- Mentored junior students on research techniques, promoting skill development within the team.
- Streamlined data collection processes, improving efficiency and accuracy of results reported.
Sales Associate/Assistant Manager
Radio Shack
08.2009 - 07.2011
- Achieved sales and profitability goals through proactive customer engagement.
- Maintained sales staff performance to exceed targets.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Operated point-of-sale systems efficiently for accurate transaction processing.
- Educated customers on product features, benefits, and usage to drive informed purchasing decisions.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Built relationships with customers to encourage repeat business.
Manager/Sales Associate
Helio Wireless Service
05.2008 - 01.2009
- Led sales team to exceed quarterly targets through effective training and mentoring.
- Developed and implemented innovative sales strategies to enhance customer engagement and retention.
- Implemented performance metrics that improved accountability and visibility across the sales department.
- Maintained a clean, organized store environment that facilitated easy navigation for customers while promoting an inviting shopping experience.
- Drove revenue growth by identifying opportunities for upselling and cross-selling during customer interactions.
Education
Bachelor of Science - Kinesiology
Temple University, College of Science And Technology
Philadelphia, PA05.2015
Skills
- Sales strategy development
- Strategic account oversight
- Effective lead tracking
- Customer service optimization
- Cold calling expertise
- Upselling & Cross-Selling
- Effective negotiation skills
- Effective presentation abilities
Timeline
Account Manager and Business Consultant
Comcast
02.2016 - Current
Supervisor/Customer Service Associate
Republic Bank
10.2014 - 10.2015
Research Assistant
Temple University
01.2014 - 05.2014
Sales Associate/Assistant Manager
Radio Shack
08.2009 - 07.2011
Manager/Sales Associate
Helio Wireless Service
05.2008 - 01.2009
Bachelor of Science - Kinesiology
Temple University, College of Science And Technology